GSMR Crowd Control Supervisor

American Heritage Companies; Bryson City (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

American Heritage Companies in Bryson City, NC invites an experienced Crowd Control Supervisor to oversee crowd control staff during the Polar Express train excursions. You will ensure safety, orderly flow of passengers, and coordinate with the Business and Safety Manager to uphold operational standards.

Ideal candidates possess strong leadership, customer service experience, and the ability to address issues promptly.

Qualifications

• Experience managing a team.
• Strong communication and customer service skills.
• Ability to handle difficult situations professionally.
• Willingness to work outdoors in varied weather.

Responsibilities

• Supervise and coordinate crowd control staff during train excursions.
• Direct passengers to boarding and waiting areas.
• Monitor crowd behavior and maintain safety.
• Provide guidance to staff in handling inquiries.
• Oversee crowd exit procedures after deboarding.
• Communicate with the Business and Safety Manager regularly.
• Assist with seating arrangements when requested.
• Perform other duties as assigned.

Skills

Leadership

Staff supervision

Customer service

Public speaking

Team collaboration

Job description

Job Details

Job Title: Crowd Control Supervisor
Job Location: Bryson City, NC 28713
Reports To: Business and Safety Manager
Type of Position: Non-Exempt / Hourly
Employee Classification: Seasonal/Temporary
Compensation: $15-19 hourly

Job Summary

Responsible for overseeing crowd control staff and ensuring the safety, efficiency, and smooth flow of passengers during all points of POLAR EXPRESS train excursions. Coordinates with the Business and Safety Manager to maintain operational standards and address any issues promptly.

Essential Duties and Responsibilities

• Supervise and coordinate crowd control staff during train excursions.
• Ensure staff are directing passengers to the correct boarding/waiting areas.
• Monitor crowd behavior and intervene when necessary to maintain order and safety.
• Provide guidance and support to staff in handling customer service inquiries.
• Ensure staff maintain constant vigilance and avoid distractions.
• Coordinate efforts to keep train tracks clear of people.
• Oversee crowd exit procedures after train deboarding.
• Communicate regularly with the Business and Safety Manager regarding operations.
• Assist with seating arrangements when requested.
• Perform other duties as assigned by the Business and Safety Manager.

Work Environment

• Flexible schedule required, including night, weekend, and holiday hours.
• Must be able to stand for extended periods of time.
• Work is conducted outdoors and may involve exposure to varying weather conditions.

Qualifications

• Strong leadership and communication skills with the ability to manage a team effectively.
• Experience in customer service and public speaking in an assertive but friendly manner.
• Ability to handle difficult situations and individuals with professionalism and grace.
• Team-oriented mindset with a proactive approach to problem-solving.