Polar Event Supervisor - Seasonal

XANTERRA TRAVEL COLLECTION; Williams (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Grand Canyon Railway TrainTickets

Free Employee Run Train Tickets

Property Discounts and More

MEC ( Minimal Essential Coverage )

Sick Time

Job summary

The Polar Express Event Supervisor with Xanterra Travel Collection oversees day-to-day operations of the seasonal Polar Express event at the Grand Canyon Railway, coordinating between departments and the Production Supervisor to ensure a magical, on‑time experience for up to 2,376 riders nightly.

This role leads 30–40 cast members, schedules passenger cars, enforces hospitality standards, and handles guest needs while maintaining safety and EMS guidelines throughout the event run.

Qualifications

• Minimum 1 year of supervisory experience in hospitality, transportation, or event production.
• Minimum 3 years of customer service experience in hospitality.
• Ability to work evenings and weekends.

Responsibilities

• Supervise and coordinate daily event activities to ensure seamless operation.
• Communicate with Production Supervisor to resolve issues and maintain production integrity.
• Oversee cast training and performance, ensuring adherence to standards.
• Assign passenger cars, manage work schedules, and direct nightly activities.

Skills

Supervisory experience

Customer service

Job description

Overview

Grand Canyon Railway and Warner Bros Productions Presents

The Polar Express Train Ride

“THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s25)”

Why the Grand Canyon Railway?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

Job Summary

The Event Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the event process, ensuring that all elements run smoothly, efficiently and according to the schedule. This role serves as a vital connector between departments, overseeing event logistics and collaborating closely with the Production Supervisor to ensure seamless execution while supporting the creative direction of the production. The Event Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event.

The Details

• Position Type: Seasonal


• Seasonal Dates: 10/15/2026 - 1/03/2027


• Pay: $20.25 an hour


• Schedule: (4 day work week minimum)


• Must be availableon
  
  
  
  • Weekends (Saturday & Sunday)
  
  
  • Three addition days between Monday - Friday.
  
  
  
  

Employee Benefits & Perks

• Free Grand Canyon Railway Train Tickets!


• Free Employee Run Train Tickets!


• Property Discounts and More!


• MEC ( Minimal Essential Coverage )


• Sick Time

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.


• Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar.


• Supervise and coordinate daily event activities, making sure all areas of the event work together seamlessly.


• Communicate effectively with the Production Supervisor to resolve issues, address technical or artistic needs, and maintain the integrity of the production.


• Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks.


• Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns.


• Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment.


• Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards.


• The Event Supervisor works directly with the Production Supervisor to manage 30-40 cast members during the nightly shows.


• Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations.


• Monitor and evaluate staff performance, provide feedback, and implement improvements as needed.


• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.


• Handles biohazard clean-ups.


• Maintains organization and flexibility in carrying out daily job duties.


• Practices good judgment when making decisions regarding guest service.


• Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor.


• Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff.


• Complete training or certifications related to the job; Railroad Safety 101, CPR/First Aid, & Serve Safe.


• Other duties as assigned.

Qualifications

Minimum Qualifications

• Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production.


• Minimum 3 years of previous customer service experience in hospitality.


• Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.


• Must possess the ability to work evenings and weekends.


• Must be at least 19 years of age.

Preferred Qualifications

• Experience working in event production.


• Education in event production.


• Experience in train operations or related fields is highly desirable.

Physical Requirements

• Constantly listening, hearing, seeing, and speaking.


• While performing the duties of this job, the employee is constantly handling items up to 20 pounds.


• Frequently standing, walking, sitting, reaching outward, climbing, and bending.


• Occasionally reaching above shoulders, crawling, squatting/kneeling, carrying items weighing up to 50 lbs. and pushing/pulling up to 100 lbs.


• Will be required to stand and walk for long periods on cement floors and to occasionally walk on uneven surfaces and onboard a moving train.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.