Poker Supervisor - $23hr + tournament & admin fees

Bally's Corporation; Black Hawk (CO); On-site; USD 29,000 - 34,000; Full time

Job summary

Bally's Corporation is seeking a Poker Room Supervisor in Colorado. You will supervise poker operations, manage staff, and balance schedules to meet staffing objectives and maintain guest satisfaction.

Responsibilities include ensuring policy and regulatory compliance, resolving floor calls, overseeing live and tournament games, and mentoring new dealers and floor staff to uphold professionalism and game knowledge.

Qualifications

• Experience supervising poker operations and staff.
• Ability to create effective schedules while controlling labor costs.
• Ensure adherence to poker room policies, procedures and gaming regulations.

Responsibilities

• Supervise poker operations and staff.
• Create schedules that meet staffing objectives and guest satisfaction while controlling labor costs.
• Ensure compliance with poker room policies, procedures, and Colorado gaming laws.

Skills

Poker operations supervision

Staff supervision

Scheduling

Guest service

Regulatory compliance

Training & mentoring

Game knowledge

Education

CO Support License

Job description

Responsibilities:

• Responsible for supervising poker operations and staff.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
• Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
• Oversee live and tournament poker games to ensure a smooth, fair and timely play.
• Manage player lists, balance tables, open/close games and assign dealers effectively.
• Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
• Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
• Monitor games for irregularities and take corrective action when necessary.
• Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
• Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
• Accurately complete and submit all required logs, shift reports, and incident documentation.
• Provide feedback and suggestions to improve poker room operations.
• Support training and mentoring of new dealers and floor staff.
• Lead by example in professionalism, game knowledge, and customer service.
• Stay updated on poker trends, rules, and industry best practices.

Target Salary Range: ($23.00)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Qualifications

Licenses & Certifications

CO Support License (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.