Poker Supervisor - $23hr + tournament & admin fees

Bally’s Corporation; Black Hawk (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

Bally's is seeking a Poker Floor Supervisor in Colorado to oversee poker operations, manage staff, and ensure compliant, fair play. You will schedule, monitor gameplay, and resolve customer concerns with professionalism while coordinating with cages and security.

This role emphasizes game integrity, guest satisfaction, and leadership in a bustling casino environment. The position requires strong knowledge of poker operations, staffing, and Colorado gaming regulations, with a focus on accurate

Qualifications

• Experience supervising poker operations and staff.
• Ability to create effective and efficient schedules while maintaining labor costs.
• Knowledge of poker room policies, procedures, and gaming regulations.

Responsibilities

• Supervise poker operations and staff.
• Create schedules and manage labor costs to meet staffing objectives and guest satisfaction.
• Ensure adherence to poker room policies, procedures, and Colorado gaming regulations.
• Serve as primary point of contact for resolving floor calls in a fair, professional manner.
• Oversee live and tournament poker games to ensure smooth, fair and timely play.
• Manage player lists, balance tables, open/close games and assign dealers.
• Support table fills, buy-ins, chip transactions, tournament registrations and payouts with cage and security.
• Monitor for irregularities and take corrective action when necessary.

Job description

Responsibilities

• Responsible for supervising poker operations and staff.


• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.


• Ensure all team members adhere to poker room policies, procedures, and gaming regulations.


• Serve as the primary point of contact for resolving floor calls in a fair, professional manner.


• Oversee live and tournament poker games to ensure a smooth, fair and timely play.


• Manage player lists, balance tables, open/close games and assign dealers effectively.


• Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.


• Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.


• Monitor games for irregularities and take corrective action when necessary.


• Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).


• Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.


• Accurately complete and submit all required logs, shift reports, and incident documentation.


• Provide feedback and suggestions to improve poker room operations.


• Support training and mentoring of new dealers and floor staff.


• Lead by example in professionalism, game knowledge, and customer service.


• Stay updated on poker trends, rules, and industry best practices.

Responsibilities

• Responsible for supervising poker operations and staff.


• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.


• Ensure all team members adhere to poker room policies, procedures, and gaming regulations.


• Serve as the primary point of contact for resolving floor calls in a fair, professional manner.


• Oversee live and tournament poker games to ensure a smooth, fair and timely play.


• Manage player lists, balance tables, open/close games and assign dealers effectively.


• Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.


• Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.


• Monitor games for irregularities and take corrective action when necessary.


• Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).


• Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.


• Accurately complete and submit all required logs, shift reports, and incident documentation.


• Provide feedback and suggestions to improve poker room operations.


• Support training and mentoring of new dealers and floor staff.


• Lead by example in professionalism, game knowledge, and customer service.


• Stay updated on poker trends, rules, and industry best practices.

Target Salary Range: ($23.00)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

About

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.