POKER SUPERVISOR

Caesars Entertainment Corporation; Shelbyville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment in Indiana is seeking a Poker Supervisor to oversee poker operations on a shift, focusing on guest service, security of assets, and team motivation. The role requires maintaining integrity and high-quality customer service.

You will train and lead Poker staff, monitor play, ensure compliance with Indiana Gaming Commission regulations, and coordinate with surveillance and shift management to resolve issues and promote smooth game flow.

Qualifications

• Significant poker experience as a dealer and/or supervisor.
• Excellent math skills and the ability to multi-task.
• Analytical, critical thinking, interpersonal and problem-solving skills.
• Enjoys entertaining and communicating with the public.
• Professional appearance and team player.

Responsibilities

• Oversee poker operations on an assigned shift with emphasis on guest service and security.
• Promote integrity and high-quality customer service to patrons and team members.
• Train, direct, and evaluate Poker personnel; manage production and accuracy of dealing procedures.
• Communicate service issues, team plans, and promotions; facilitate problem-solving meetings.
• Monitor game activity, settle disputes, and escalate when needed.
• Maintain team records and complete performance reviews timely.

Skills

Poker experience

Team leadership

Customer service

Education

High school diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Supervises the operations of poker on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.

How You Will Create the Extraordinary

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Comply with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Acts as a positive role model for all team members.
• Conveys positive energy and enthusiasm focusing on customer interaction.
• Communicates service problems, team plans, goals, business strategy and property promotions in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable to meet them.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Maintains accurate and up-to-date team member records and completes performance reviews timely.
• Includes training, selecting, directing work of Poker personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring/implementing legal compliance matters.
• Oversees the operations of assigned area.
• Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate.
• Takes responsibility for maintaining dealing procedures.
• Verbally informs the Poker Shift Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Supports department, property and company initiatives without reservation.

What You Will Need

• High school diploma or equivalent required.
• Must have significant Poker experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi-task are required.
• Possess analytical, critical thinking, interpersonal and problem-solving skills.
• Enjoys entertaining and communicating with the public.
• Must have a professional appearance and be team player.

ADDITIONAL REQUIREMENTS

Must be able to sit/stand for long periods of time (minimum of 2 hour intervals).

Responds to visual and aural cues.

Must have the manual dexterity to manipulate cards, as well as operate a computer.

Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.

Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.

Must be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.

Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.

Access to gaming floor required

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91443
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)