Poker Shift Manager

Rivers Casino; Portsmouth (IA); On-site; USD 50,000 - 75,000; Full time

Job summary

Rivers Casino in Portsmouth, IA seeks a Poker Shift Manager to lead the Poker Room team and oversee daily operations. You will supervise 3-5 Assistant Shift Managers, manage guest relations, and maintain strict game integrity and regulatory compliance.

You will schedule shifts, prepare reports, and assist with budget-related tasks while ensuring excellent guest service and adherence to company policies and Bravo system standards.

Qualifications

• Five or more years of experience in poker supervision and management required.
• College degree preferred or equivalent in Poker Experience.

Responsibilities

• Direct and supervise all personnel assigned to the Poker Room on a daily basis.
• Investigate, mediate and resolve guest issues.
• Hire, train, and manage staff in accordance with policies.
• Prepare shifts and other reports; enforce procedures and budgets.
• Ensure compliance with regulatory controls and licensing requirements.

Skills

Leadership

Guest service

Communication

BRAVO system

Regulatory compliance

Staff scheduling

Education

College degree preferred

Poker experience equivalent

Tools

BRAVO system

Job description

Job Summary:

Responsible for directing and supervising all personnel assigned to the Poker Room on a daily basis. The Poker Shift Manager is also responsible to investigate, mediate and resolve guest issues.

Supervisory Responsibilities:

• Yes, will supervise a team of 3-5 Assistant Shift Managers.

Available Shift:

• Swing Shift: 8:00PM-4:00AM

Duties/Responsibilities:

• Maintains game security and always protects company assets.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shifts and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget and assists with budget preparation and analysis. Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Hires, trains, and manages staff in accordance with organizational and approved departmental policies, practices, and programs.
• Performs all other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of poker procedures, game protection, regulations, and training requirements.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Must possess excellent customer relations and communication skills. .
• Ability to obtain and maintain all necessary licensing.
• Frequently required to meet deadlines.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must have full working knowledge of the BRAVO system.
• Must have knowledge of Tournaments, structures, and payouts through Bravo.
• Available to work flexible shifts, weekends, and holidays

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• Five or more years’ experience in poker supervision and management.
• College degree preferred or equivalent in Poker Experience.

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Physical Requirements

• Must be able to identify colors.
• Must occasionally lift up to 25 pounds.
• Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to, handle, or feel and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.