Poker Shift Manager

Rivers Casino Portsmouth; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rivers Casino Portsmouth is seeking a Poker Shift Manager to oversee daily poker room operations on-site in Portsmouth, VA. You will supervise dealers and floor staff, manage table assignments and game mix, and ensure adherence to gaming regulations and internal controls.

The role requires leadership, strong poker knowledge, and excellent guest service. You will coordinate opening/closing procedures, address guest inquiries, and train staff while collaborating with security and surveillance

Qualifications

• Experience supervising staff in gaming, hospitality, or entertainment.
• Knowledge of poker rules, procedures, and variants.
• Strong customer service, conflict resolution, and communication skills.
• Ability to meet physical demands and stand/walk for long periods.

Responsibilities

• Oversee daily poker room operations during assigned shifts.
• Supervise poker dealers and floor staff.
• Manage table assignments and game mix.
• Monitor adherence to gaming regulations and internal policies.
• Coordinate opening and closing procedures.
• Handle guest inquiries and resolve conflicts.
• Support training and coaching for poker room staff.
• Review performance metrics and assist with scheduling.
• Collaborate with security and surveillance teams.
• Communicate operational updates to leadership.

Skills

Leadership

Poker knowledge

Customer service

Compliance

Communication

Flex schedule

Casino ops exp

Education

HS diploma

Gaming/hospitality cert

Job description

Company Description Rivers Casino Portsmouth is Virginia’s first permanent casino and a world-class $340 million entertainment destination located along Victory Boulevard in Portsmouth’s new Entertainment District. The property features a full-service casino, dedicated poker room, BetRivers Sportsbook, event and conference spaces, and a variety of premier dining options. As part of Rush Street Gaming, one of the fastest-growing casino and entertainment companies in the country, Rivers Casino Portsmouth benefits from a strong network of successful properties in multiple states. Team Members across Rush Street Gaming casinos consistently recognize the organization as a “Best Place to Work” or “Top Workplace,” reflecting its commitment to a positive and inclusive work environment. The casino offers opportunities for career growth, professional development, and involvement in a vibrant hospitality and gaming community.

Role Description The Poker Shift Manager is responsible for overseeing the daily operations of the poker room during assigned shifts, ensuring an efficient, safe, and guest-focused environment. This full-time, on-site role in Portsmouth, VA includes supervising poker dealers and floor staff, managing table assignments and game mix, and monitoring adherence to gaming regulations and internal policies. The Poker Shift Manager coordinates opening and closing procedures, handles guest inquiries and conflict resolution, and supports a high standard of service and game integrity. The role also involves reviewing performance metrics, assisting with scheduling, collaborating with security and surveillance teams, and communicating operational updates to leadership. The Poker Shift Manager is expected to lead by example, promote a culture of accountability and teamwork, and support training and coaching for poker room staff.

Qualifications

• Operational leadership and team management skills, including experience supervising staff in a gaming, hospitality, or entertainment environment.
• Strong knowledge of poker rules, procedures, and game variants, with the ability to oversee table operations and maintain game integrity.
• Customer service and conflict resolution skills, with the ability to handle guest concerns calmly and professionally.
• Attention to detail and compliance skills, including familiarity with gaming regulations, internal controls, and cash-handling procedures.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams such as security, surveillance, and marketing.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, in a fast-paced casino environment.
• Previous experience in a poker room or casino operations is strongly preferred; supervisory or management experience is beneficial.
• High school diploma or equivalent required; additional education or certifications in hospitality, business, or gaming management are a plus.
• Capacity to stand or walk for extended periods and meet the physical demands of a busy on-site role.