Poker Shift Manager

Rivers Casino; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rivers Casino Portsmouth in Portsmouth, VA is seeking a Poker Shift Manager to direct and supervise all personnel in the Poker Room on a daily basis and resolve guest issues.

The role requires strong leadership, guest service focus, knowledge of BRAVO and tournament structures, and the ability to manage staffing and budgets while adhering to state gaming regulations.

Qualifications

• Minimum five years of poker supervision/management experience.
• Must be 21 years of age or older.
• College degree preferred or equivalent in poker experience.

Responsibilities

• Direct and supervise all personnel assigned to the Poker Room on a daily basis.
• Investigate, mediate and resolve guest issues related to the department.
• Manage staffing levels according to business volume and schedules.
• Enforce all poker procedures and policies to maintain game integrity.
• Prepare shifts and other reports; ensure regulatory compliance.
• Hires, trains and manages staff in accordance with policies and programs.
• Extends discretionary services per approved comp matrix.
• Assist with budget preparation and analysis and operate within budget constraints.

Skills

Leadership

Guest service

Regulatory knowledge

Communication

Staff development

Education

College degree preferred or equivalent in Poker Experience

Tools

BRAVO system

Bravo tournaments

Job description

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

Job Summary:

Responsible for directing and supervising all personnel assigned to the Poker Room on a daily basis. The Poker Shift Manager is also responsible to investigate, mediate and resolve guest issues.

Supervisory Responsibilities:

• Yes, will supervise a team of 3-5 Assistant Shift Managers.

Available Shift:

• Swing Shift: 8:00PM-4:00AM

Duties/Responsibilities:

• Maintains game security and always protects company assets.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shifts and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Operates in accordance with operating budget and assists with budget preparation and analysis. Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Hires, trains, and manages staff in accordance with organizational and approved departmental policies, practices, and programs.
• Performs all other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of poker procedures, game protection, regulations, and training requirements.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Must possess excellent customer relations and communication skills. .
• Ability to obtain and maintain all necessary licensing.
• Frequently required to meet deadlines.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must have full working knowledge of the BRAVO system.
• Must have knowledge of Tournaments, structures, and payouts through Bravo.
• Available to work flexible shifts, weekends, and holidays

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• Five or more years’ experience in poker supervision and management.
• College degree preferred or equivalent in Poker Experience.

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Physical Requirements

• Must be able to identify colors.
• Must occasionally lift up to 25 pounds.
• Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to, handle, or feel and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.