Poker Assistant Shift Manager

ViziRecruiter,LLC.; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Wellness programs

401(k) matching

Paid time off

Job summary

A renowned gaming company in Los Angeles is looking for a Poker Supervisor to oversee daily operations in the Poker area. The role involves guiding staff, ensuring superior customer service, and monitoring poker game compliance. Candidates should have a high school diploma, excellent communication skills, and experience in Poker. Flexible shift availability is required.

Qualifications

• Experience in Poker or equivalent education/experience (6 months to 1 year preferred).
• Flexibility to work all shifts including holidays, nights, weekends, and overtime.

Responsibilities

• Provide guidance and daily supervision to Poker staff.
• Ensure customer service standards are met.
• Monitor chips and cash transactions.

Skills

Excellent written and oral communication

Proficiency in Microsoft applications (Excel, Word)

Knowledge of Poker operating systems

Ability to resolve problems diplomatically

Education

High school diploma or GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations protection of Poker assets during assigned shift.
• Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift.
• Monitors chips and cash transactions between dealers and guests and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on poker games. This includes making fills and credits as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Poker room management.
• Maintains strict confidentiality in all departmental and company matters.
• Supervisory responsibilities: Manages work procedures and expedites workflow; provides coaching and counseling to team members.

Requirements

• High school diploma or GED required; six months to one year experience in Poker or equivalent combination of education and experience preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.