Poker Room Host (FT) - Philadelphia

phlcareers-livech; Philadelphia (Philadelphia County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Life Insurance

Disability insurance

Retirement match

Bonus structure

Merit increases

Mentorship programs

Tuition reimbursement

Free parking

Free food and discounted meals

Exclusive discounts

Job summary

Live! Casino is seeking a Live! Poker Room Attendant to manage traffic flow in poker games, register players, and announce seating when seats open. You will assist with tournaments, promotions, and food delivery while ensuring guest satisfaction across the poker room.

The role requires strong guest service, basic poker knowledge, and ability to work in a fast-paced environment with attention to detail. Smoking areas are allowed and safety procedures must be followed.

Qualifications

• High school diploma or GED preferred
• Must comply with state gaming regulations which may include obtaining a license
• Exemplary guest service and communication skills
• Basic knowledge of poker
• Ability to register players using computer systems
• Clear spoken and written communication
• Ability to multi-task in a fast-paced environment
• Dexterity to handle chips and currency
• Strong interpersonal skills

Responsibilities

• Provide exemplary guest service with a welcoming demeanor
• Register players into the computerized seating program
• Announce players’ names and table assignments as seats become available
• Assist with poker tournaments, promotions, and duties
• Process food orders and deliver accurately to guests
• Assist guests with safety deposit boxes and security
• Maintain room cleanliness and present a professional image
• Uphold Live! 5 Standards and guest satisfaction

Job description

Overview

Why We Need Your Talents

When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.

Responsibilities

Where You'll Make an Impact

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by applying the 10/5 Rule, addressing the guests by name, using open palms to direct and use a friendly departing statement.
• Registering players using the computer poker software.
• Seating of players while maintaining proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with the registration of weekly and daily poker tournaments including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and complete delivery of orders correctly to guests.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Living the Live! 5 Standards on a daily basis.
• Maintaining the cleanliness of the Poker Room.
• Maintaining an attractive appearance and model an appealing brand image.

Qualifications

Skills You'll Need to Succeed

• Exemplary guest service.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task varies and perform assigned job duties in an interruptive environment.
• Ability to make change from sales. Complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.
• You will work in an environment where smoking areas are allowed.

A Few Must Haves

• Education: A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that requires repetitive lifting, bending and stooping.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.