Poker Supervisor - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Free parking

Meal discounts

Life Insurance

Retirement savings with company match

Tuition reimbursement

Bonuses

Employee discounts

Career development

Staff training

Job summary

Live! Casino & Hotel Philadelphia seeks a Poker Room Supervisor to oversee daily poker room operations, ensure game integrity, safeguard assets, and provide guests with a superior gaming experience.

The role entails supervising dealers, staffing evaluations, training, and coordinating promotions and tournaments with the Director of Poker. The candidate should bring strong leadership, knowledge of poker games and regulations, and a customer‑focused mindset to maintain high standards of service

Qualifications

• Experience supervising poker dealers and ability to train staff.
• Understanding of state gaming regulations and internal controls.
• Ability to manage promotions and tournaments with performance reviews.

Responsibilities

• Review staffing levels to maintain operational effectiveness.
• Supervise poker dealers and ensure game integrity.
• Develop staff, evaluating, hiring and training.
• Monitor promotions and tournaments and coordinate with leadership.
• Ensure guest service excellence and safety of guests and employees.

Skills

Staff management

Analytical thinking

Problem solving

Customer service

Game knowledge

Regulatory compliance

Budget awareness

Documentation accuracy

Communication

Education

4‑year degree or equivalent

Technical school dealing games

Job description

Why We Need Your Talents

Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Why We Need Your Talents

Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Where You'll Make an Impact

• Review staffing levels to maintain operational effectiveness
• Controlling cards and equipment
• Responsible for the supervision and performance of the poker dealers
• Development of staff, evaluating, hiring and training
• Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments
• Review poker room activities and promotional status with Director of Poker
• Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
• Excellent customer service
• Ensure the safety and security of guests and employees
• Other duties as assigned

Skills You'll Need To Suceed

• Ability to analyze and interpret departmental needs and results
• Ability to solve complex problems
• Knowledgeable of specified games and gaming regulations
• Ability to add monies and chips
• Good public relations/guest service skills
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Ability to accurately complete paperwork and forms
• Complete, perform and understand basic mathematical functions
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
• Complete knowledge of all facilities available to guests on property.
• Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
• Ability to maintain mental concentration for significant periods of time
• Basic computer skills
• Management abilities demonstrated in managing the Poker Room operations
• Maintain interpersonal working relationship among all personnel
• Oral and written communication skills
• Willingness to assume responsibility relative to the performance of the table games
• Obtainment of departmental budget and goals
• Effective managing of the staff
• Accuracy in completing assigned duties, paperwork, and reports
• Knowledge of state gaming laws and regulations

A Few Must Haves

• One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
• Technical school education in dealing specified games
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.
• May be required to lift up to 30 lbs
• Must be able to bend, squat and maneuver underneath Poker Tables

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.