Poker Floorperson $16.90 per Hour Plus Tips

Commerce Casino; Commerce, Northern (CA, KY); Hybride; USD 45 000 - 75 000; Plein temps

Résumé du poste

Commerce Casino seeks a qualified candidate to provide excellent guest service in a fast-paced casino environment. You will start and manage games, communicate with Supervisors, ensure games are staffed, and adhere to BSA/AML policies and procedures.

The role requires knowledge of Commerce poker rules, strong ethics, and the ability to resolve conflicts while working closely with team members to deliver a positive guest experience. High school diploma and 1+ year casino experience are required.

Qualifications

• High School Diploma required.
• Minimum 1 year of casino gaming operations experience.
• Ability to walk/stand 8 hours, lift 10 pounds, work with minimal supervision, resolve conflicts, and communicate effectively.

Responsabilités

• Provide excellent guest service to internal and external guests.
• Start new games as prescribed by policy.
• Maintain communication with Casino Supervisors when starting/breaking games.
• Ensure games are adequately supplied with customers.
• Follow company and departmental policy and procedure.
• Know Commerce poker rules and poker etiquette.
• Make decisions in gaming disputes.
• Handle guest complaints and discrepancies quickly and courteously.
• Comply with BSA/AML policies and procedures.
• Notify supervisors of suspicious activity.
• Perform other duties as assigned.

Connaissances

Guest service

Communication skills

Conflict resolution

Decision making

Teamwork

Ethical judgment

Formation

High School Diploma

Description du poste

PRIMARY JOB FUNCTIONS

1. Provide excellent guest service to both internal and external guests
2. Starts new games in manner prescribed by company policy when appropriate.
3. Maintains proper communication with Casino Supervisors when starting and breaking games.
4. Ensures games are adequately supplied with customers.
5. Understands and is responsible for following Company and departmental policy and procedure.
6. Must know rules in Commerce poker rule book and have general knowledge of poker game etiquette.
7. Makes decisions in gaming disputes.
8. Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
9. Must have knowledge of and comply with BSA/AML policies and procedures.
10. Notifies the Casino Supervisor or Shift Manager of any suspicious or unusual activity.
11. Responsible for all other work-related duties assigned by Casino Management.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Education: High School Diploma

Work Experience: At least 1 (one) year of work experience in Casino gaming operations.

Required to walk and stand for at least (8) hours per shift. Must be able to lift ten (10) pounds for various job-related duties. Must possess an ability to work with minimal supervision and make educated ethical decisions as necessary. Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment.