Poker Floor Host – Guest Service & Table Support

175 Hard Rock Bristol LLC; Massachusetts; On-site; USD 21,000 - 34,000; Full time

Job summary

175 Hard Rock Bristol LLC seeks a guest services associate in Massachusetts to greet guests, answer phones, manage poker seating, handle buy-ins and credits, and maintain a clean, compliant gaming floor. The role emphasizes guest relations, safety, and discreet reporting of concerns.

Requirements include a high school diploma or equivalent, prior guest service or poker experience preferred, ability to work holidays/weekends, and ability to obtain all required licenses and pass background checks.

Qualifications

• High school diploma or equivalent required.
• Prior guest service experience preferred.
• Poker experience or certificate preferred.

Responsibilities

• Meet and greet guests.
• Answer telephone in Poker area and questions from potential players.
• Maintain waiting lists for all Poker games using the Bravo system.
• Open and maintain games.
• Page players when seats are available and escort players to tables as needed.
• Provide buy-ins to players as needed.
• Perform credits and fills with Dealers.
• Transport cash and chips to and from Poker Cage as needed.
• Wash and reset decks as assigned.
• Maintain constant contact with Floor person to ensure proper servicing of guests.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Promote positive guest and team member relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Skills

Guest service

Communication

Flexibility

Education

High school diploma or equivalent

Poker certificate (preferred)

Job description

175 Hard Rock Bristol LLC seeks a guest services associate in Massachusetts to greet guests, answer phones, manage poker seating, handle buy-ins and credits, and maintain a clean, compliant gaming floor. The role emphasizes guest relations, safety, and discreet reporting of concerns.

Requirements include a high school diploma or equivalent, prior guest service or poker experience preferred, ability to work holidays/weekends, and ability to obtain all required licenses and pass background checks.