Pncpl Customer Success Mgr

Deltek, Inc.; Herndon (VA); Remote; USD 92,000 - 120,000; Full time

Job summary

Deltek, Inc. is seeking a Principal Customer Success Manager to oversee a portfolio of 50–100 SaaS customers for Costpoint and GovWin IQ. You will be the primary contact through onboarding and renewal, building trusted advisor relationships and driving value-based ROI.

This remote US role carries a renewal/expansion quota, with opportunities for incentives and equity. You will collaborate with Renewal and Growth teams and engage in customer health monitoring to reduce churn.

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight.
• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software.
• Background in government contracting, aerospace, or defense industries.
• Demonstrated ability to influence renewal outcomes and identify expansion opportunities.
• Experience with customer health scoring and data-driven account management.

Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal.
• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
• Proactively identify risks to retention and implement strategies to mitigate churn.
• Attend in-person events and customer meetings to deepen relationships and drive engagement.
• Track and report on key customer health metrics using CRM tools to inform engagement priorities.

Skills

CRM experience

Renewals influence

Data-driven account mgmt

Customer success

Tools

Salesforce

Gainsight

Deltek Costpoint

GovWin IQ

Job description

03-Sep-2026

Principal Customer Success Manager - Costpoint & Govwin IQ

US (Remote)

11208BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Customer Success Manager at Deltek, you will manage a portfolio of 50-100 SaaS customers, serving as their primary point of contact throughout the customer lifecycle. This is a hybrid role supporting customers across two of Deltek's flagship government contracting solutions - Costpoint, our intelligent ERP for government contracting, aerospace, and defense, and GovWin IQ, our market intelligence platform for finding and winning government contracts. By engaging proactively and consistently, you'll drive customer loyalty, demonstrate ongoing product value, and directly contribute to renewals, expansions, and customer advocacy. This role carries a quota for renewals and expansions with variable compensation eligibility, including President's Club.

Key Responsibilities

• Serve as the single point of contact for a portfolio of SaaS customers, managing the full customer lifecycle from onboarding through renewal


• Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies


• Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health


• Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process


• Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth


• Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries


• Proactively identify risks to retention and implement strategies to mitigate churn


• Attend in-person events and customer meetings to deepen relationships and drive engagement


• Track and report on key customer health metrics using CRM tools to inform engagement priorities

Qualifications

• Experience with CRM platforms such as Salesforce or Gainsight


• Familiarity with Deltek Costpoint, GovWin IQ, or other government contracting software


• Background in government contracting, aerospace, or defense industries


• Demonstrated ability to influence renewal outcomes and identify expansion opportunities


• Experience with customer health scoring and data-driven account management

Career Interests

Customer Support

Compensation Info

The U.S. On-Target-Earnings (OTE) for this position is $92,005.00-$120,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

10%

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (\"Personal Data\") to administer and evaluate your application. We are the \"controller\" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Job Expires

03-Sep-2027