Opera Implementation SME

ITC Infotech; Orlando (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

ITC Infotech is seeking an experienced OPERA Implementation SME to support OPERA Cloud implementation, migration, and property transitions for Orlando properties. The role involves close collaboration with hotel stakeholders and internal teams to ensure accurate data migration, proper configuration, and minimal disruption to hotel operations.

The ideal candidate has strong OPERA PMS experience (OPERA v5 preferred) and a solid understanding of front-office and reservation workflows, with

Qualifications

• Strong experience with hotel PMS and OPERA.
• Hands-on OPERA PMS experience, OPERA v5 preferred.
• Understanding of front-office and reservation workflows.
• Experience supporting system implementations, migrations or go-live activities.
• Ability to map and validate data, and manage cutovers.

Responsibilities

• Support properties during migration to OPERA Cloud.
• Coordinate implementation and migration with hotel stakeholders and internal teams.
• Leverage Oracle accelerators and tools for data mapping and cutovers.
• Validate migrated data and resolve data mapping issues.
• Assist with OPERA Cloud configuration and issue resolution.
• Coordinate with stakeholders for smooth deployments and minimal downtime.
• Provide guidance during technical and operational transitions.
• Support issue resolution throughout migration and cutover.

Skills

OPERA Cloud

OPERA v5

Property Management Systems (PMS)

Hotel Operations

Cutover

System Configuration

Implementation Support

Troubleshooting

Stakeholder Management

Job description

We are looking for an experienced OPERA Implementation SME to support OPERA Cloud implementation, migration, and property transition activities. This role will work closely

with hotel stakeholders throughout the migration from existing Property Management System environments to OPERA Cloud, helping ensure accurate data migration, proper system configuration, and minimal disruption to hotel operations.

The ideal candidate will have strong experience with hotel Property Management Systems (PMS), preferably OPERA v5, combined with a solid understanding of hotel front office and reservation workflows. The professional should also be comfortable learning Oracle cloud technologies and implementation tools through structured training.

Key Skills

OPERA Cloud | OPERA v5 | Property Management Systems (PMS) | Hotel Operations |

Cutover | System Configuration | Implementation Support | Troubleshooting |

Stakeholder Management

Key Responsibilities

• Support hotel properties throughout their migration and transition to OPERA Cloud.
• Coordinate implementation and migration activities with hotel stakeholders and internal teams.
• Use Oracle implementation accelerators and migration tools to support data mapping, validation, and system cutovers.
• Validate migrated data and assist with identifying and resolving data mapping.
• Support OPERA Cloud configuration and troubleshoot implementation-related issues.
• Coordinate directly with property-level stakeholders to ensure smooth deployments and minimal operational downtime.
• Provide guidance to hotel teams during technical and operational transitions.
• Support issue resolution before, during, and after migration/cutover activities.
• Apply knowledge of hotel front-office, reservation, and Property Management System workflows throughout the implementation process.
• Participate in Oracle training and rapidly develop expertise in OPERA Cloud tools and processes.

Required Qualifications

• Strong experience working with hotel Property Management Systems (PMS).
• Hands-on experience with OPERA PMS, with OPERA v5 highly preferred.
• Good understanding of hotel operations, particularly front-office and reservation processes.
• Experience supporting system implementations, migrations, upgrades, or property transitions.
• Ability to understand and execute data mapping, validation, and cutover activities.
• Strong troubleshooting and problem-solving skills, particularly around configuration and data discrepancies.
• Strong learning ability and willingness to quickly become proficient with OPERA Cloud and Oracle implementation tools.
• Excellent verbal and written communication skills.
• Ability to communicate directly with hotel/property stakeholders and coordinate

Preferred Qualifications

• Previous OPERA Cloud implementation or migration experience.
• Experience migrating hotel properties from OPERA v5 to OPERA Cloud.
• Experience working directly with hotel/property teams during go-live or cutover activities.
• Familiarity with Oracle migration accelerators, implementation methodologies, or related tools.
• Experience supporting multiple hotel/property implementations.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women