PM Team Leader

Chick-fil-A; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible Scheduling

Paid Time Off

Closed Sundays

Education Scholarships

Leadership Development

Meal benefits

Transportation support

Job summary

Chick‑fil‑A in Phoenix seeks a Team Leader to guide daily operations, develop teammates, and uphold hospitality and food quality standards.

You'll grow through leadership development, education assistance, and opportunities to advance within Chick‑fil‑A while enjoying flexible scheduling, time‑off options, and meal benefits.

Qualifications

• Previous leadership experience preferred but not required.
• Evening/Late Night availability is required, with availability from 3:00 PM to 1:00 AM.
• Demonstrated consistency and reliability in performance, attendance, and follow‑through.
• Strong interpersonal, communication, and teamwork skills.
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• A positive attitude with a passion for serving and helping others.
• Willingness to receive feedback, coach others, and continuously develop leadership skills.
• Ability to stand for extended periods and regularly lift up to 50 lbs.

Responsibilities

• Provide hands‑on leadership, direction, and support during daily operations.
• Lead by example in operational excellence, food safety, and customer service.
• Train, coach, and develop team members to build confidence, consistency, and proficiency in their roles.
• Monitor and maintain a clean and organized work environment.
• Uphold Chick‑fil‑A hospitality standards by fostering a positive, team‑oriented culture.
• Ensure team members follow all Chick‑fil‑A policies and procedures.
• Take initiative in resolving operational challenges with a solutions‑focused mindset.
• Support leadership with inventory control, financial stewards, food safety, and quality checks, and effective shift planning.
• Other duties as assigned.

Skills

Leadership

Teamwork

Communication

Guest service

Flexibility

Job description

Team Leader

At Chick-fil-A, being a Team Leader is more than just a job--it's an opportunity to lead with purpose, develop others, and make a meaningful impact. Team Leaders play a key role in supporting a high-performing team and delivering exceptional guest experiences.

Working directly with an independent Owner/Operator, Team Leaders gain hands‑on leadership experience while leading daily operations, developing team members, maintaining high standards, and ensuring excellence in hospitality, service, and food quality. This role is an opportunity to grow as a leader, invest in others, and help build a stronger team and business.

Position Type:

Full‑time and Part‑time

What We Offer to Support You!

FLEXIBILITY TO THRIVE

We understand that you want a job that fits your life, whether it’s the happy times or the challenging times. From being closed on Sundays to having your schedule two weeks in advance, and even being able to request time off, we’re here to make sure you find a job that works for you.

• Closed on Sundays – Dedicated time off for rest, family, and more.
• Flexible Scheduling – Over 90% of time‑off requests granted (exceptions apply around holidays and special business needs).
• Schedule Released 2 Weeks in Advance – Plan for life events with ease.
• Paid Time Off – Available for full‑time team members with 1 year of service.

OPPORTUNITIES TO GROW

Chick‑fil‑A is the perfect place to learn, grow, and achieve your goals! Whether you’re looking to develop leadership skills, receive valuable feedback, or gain the knowledge and tools to create a bright future, we’ve got you covered.

• Education Assistance – Up to $25,000 in Chick‑fil‑A Remarkable Futures Scholarships and tuition assistance through InStride.
• Leadership Development – Gain experience in leading a team, developing others, and influencing restaurant operations.
• Career Pathways – Opportunities to advance within Chick‑fil‑A and develop skills transferable to any industry.

COMMITMENT TO YOUR WELL-BEING

Prioritize your well-being with free virtual primary care, comprehensive support for medical needs, and accessible mental health resources.

• Direct2Care – Free virtual primary care and up to 10 complimentary mental health consultations annually for you and your household.
• Health, Vision, and Dental Contributions – Reserved for full‑time team members and those no longer in high school.

SUPPORT FOR YOUR FINANCIAL FUTURE

• Initial Uniform Cost Reimbursed – After 6 months.
• Employee Meal Benefits – Up to $13 per shift worked (over $3,000 annually for full‑time team members working 5 days a week).
• Employee Referral Program – Earn $150 when someone you recommend is hired and stays for 6 months.
• Transportation Support – Metro Fare/Light Rail Reimbursement up to $65 per month.
• Retirement Contribution – Simple IRA match up to 3%.

WHAT WILL BE EXPECTED OF YOU

As a Team Leader, you will be expected to lead by example, invest in your team, and live out our purpose and Core Values every day.

• We Own it - Take responsibility and follow through
• We Earn Trust - Lead with honesty, respect, and consistency
• We Care in Action - Serve and support our team, guests, and community.
• We Pursue What's Next - Embrace growth and look for ways to improve.

TEAM LEADER RESPONSIBILITIES

As a Team Leader, you will play an important role in creating an exceptional experience for both our guests and team members. You will provide hands‑on leadership during daily operations while helping our team grow, maintain high standards, and deliver genuine hospitality.

• Provide hands‑on leadership, direction, and support during daily operations.
• Lead by example in operational excellence, food safety, and customer service.
• Train, coach, and develop team members to build confidence, consistency, and proficiency in their roles.
• Monitor and maintain a clean and organized work environment.
• Uphold Chick‑fil‑A’s hospitality standards by fostering a positive, team‑oriented culture.
• Ensure team members follow all Chick‑fil‑A policies and procedures.
• Take initiative in resolving operational challenges with a solutions‑focused mindset.
• Support leadership with inventory control, financial stewards, food safety, and quality checks, and effective shift planning.
• Other duties as assigned.

Qualifications and Requirements:

• Previous leadership experience preferred but not required.
• Evening/Late Night availability is required, with availability from 3:00 Pm to 1:00 Am
• Demonstrated consistency and reliability in performance, attendance, and follow‑through.
• Strong interpersonal, communication, and teamwork skills.
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• A positive attitude with a passion for serving and helping others.
• Willingness to receive feedback, coach others, and continuously develop leadership skills.
• Ability to stand for extended periods and regularly lift up to 50 lbs.

Ready to Lead and Grow with Us?

Join Chick‑fil‑A and be part of a leadership team that values growth, excellence, and care.

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.