PM Server/Bartender

TOURISTS; North Adams (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

TOURISTS WELCOME, a hospitality development and management group based in North Adams, MA, seeks a PM server to greet guests, describe menu items, take orders, and deliver food and drinks in a high-service environment.

The role emphasizes teamwork with the Front Desk and Guest Experience teams, pool service in season, and adherence to SOPs. Candidates should be reliable, calm under pressure, and guest-focused.

Qualifications

• Two years related experience in hospitality or service industry
• High School diploma or general education degree (GED)
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to understand other computer programs (i.e. PMS and POS)
• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift)
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• This position requires handling of hot beverages and delivery of trays with hot food/beverages

Responsibilities

• Provide a high level of food and beverage service to our house guests
• Greet guests warmly as they approach counter and provide descriptions of menu offerings
• Take and place orders in an efficient manner, relaying special requests as needed with orders
• Prepare and serve food and drinks orders in accordance with guests’ orders
• Make timely deliveries of Room Service orders
• Maintain open communications with Kitchen on food orders to ensure timely delivery of executed plates to guests
• Ensure organization and cleanliness of Bar, FOH spaces, and beverage inventory in basement
• Maintain a high level of cleanliness and safety in the work area
• Support the Front Desk and Guest Experience team when necessary
• Assist with pool set up and perform all pool service (seasonal)
• Comply to shift checklists and Standard Operating Procedures (SOPs)
• Practice safety with all equipment to ensure safe working conditions

Skills

Reading comprehension

PMS/POS familiarity

Adaptability under pressure

Education

Two years related experience in hospitality or service industry

High School diploma or GED

DOJ employment eligibility certificates/licenses

Tools

PMS

POS

Job description

TOURISTS WELCOME is a hospitality development & management group based in North Adams, MA delivering memorable experiences by connecting guests with breathtaking nature, timeless leisure, local history, and art and music happenings.

In 2018, we opened TOURISTS, a 46-room flagship hotel modernizing the aesthetic of a classic American motor lodge. The land on which the hotel sits straddles the Hoosic River, revealing a network of walking trails, and forest clearings designed for year-round exploration guided by our on-site Art & Adventure team. In 2019, we opened our second project, The Airport Rooms, an on-site restaurant & cocktail lounge for hotel guests and the community to enjoy.

With an unquenchable interest in the natural history of the region and a goal of providing an economic engine for local employment, TOURISTS WELCOME continues to evolve in and outside of North Adams, with new projects coming soon.

About the role

• TOURISTS’ goal in all positions is to exceed expectations of our guests. Members of the Food and Beverage Team are in a highly visible and hands-on position. Our PM servers will be one of the first faces guests see when checking in. An All Day Snack menu is available in the common areas (ie the Lodge), room service, and poolside. Additionally, Tourists offers a seasonal drink menu, including specialty cocktails, local beer choices, and a thoughtfully curated wine list. PM servers will become knowledgeable in the menu, prepare in house syrups and ingredients, take and place orders, and assist guests with any questions or requests. During the summer, servers will also be asked to set up the pool and perform poolside service. It may be necessary to perform a multitude of different functions not specifically related to this position. The ideal candidate is reliable, cool under pressure, and friendly.

What you’ll do

• Provide a high level of food and beverage service to our house guests
• Greet guests warmly as they approach counter and provide descriptions of menu offerings
• Take and place orders in an efficient manner, relaying special requests as needed with orders
• Prepare and serve food and drinks orders in accordance with guests’ orders
• Make timely deliveries of Room Service orders
• Maintain open communications with Kitchen on food orders to ensure timely delivery of executed plates to guests
• Ensure organization and cleanliness of Bar, FOH spaces, and beverage inventory in basement
• Maintain a high level of cleanliness and safety in the work area
• Support the Front Desk and Guest Experience team when necessary
• Assist with pool set up and perform all pool service (seasonal)
• Comply to shift checklists and Standard Operating Procedures (SOPs)
• Practice safety with all equipment to ensure safe working conditions

Qualifications

• Two (2) years related experience in hospitality or service industry
• High School diploma or general education degree (GED)
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to understand other computer programs (i.e. PMS and POS)
• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• This position requires handling of hot beverages and delivery of trays with hot food/beverages