Pipers Grille | Server AM | Full Time

Omni Hotels & Resorts; Orlando (FL); Vor Ort; USD 17.000 - 28.000; Vollzeit

Zusammenfassung

Omni Hotels & Resorts in Orlando, FL seeks a courteous Food & Beverage Server to deliver menu items to guests with efficiency and a thorough menu knowledge. You will engage guests, answer questions, and maintain a clean dining environment while following company service steps.

The role requires 21+ years old, the ability to handle busy periods, and unexpired tips certification. Weekend and holiday availability is expected in a fast-paced luxury resort setting.

Qualifikationen

• Must have unexpired tips certification
• Knowledge of menus and beverages
• Friendly, professional appearance
• Able to work flexible shifts including weekends and holidays

Aufgaben

• Greet all guests with enthusiasm and friendliness
• Acknowledge and greet all guests, anticipate guest needs, and respond to inquiries
• Effectively merchandises food and beverage menus in an informative and enthusiastic manner
• Communicates with food and beverage staff to ensure guest satisfaction
• Set tables with clean pressed linen, china, silverware, and glassware
• Ensure dining room furniture and floors are kept clean and arranged
• Accurately takes food and beverage orders and records transactions in Micros system
• Serves food and beverages following service steps and maintains guest tabs
• Follows daily checklists and side work; completes cleaning duties as directed
• Attends staff meetings for information and direction
• Contributes to a professional workplace that maximizes morale and productivity

Kenntnisse

Strong communication skills

Ability to work under pressure

Excellent guest service orientation

Must be at least 21 years old

Jobbeschreibung

Overview:

The primary responsibility of this position is to serve food and beverage items to the guests following the procedures taught during training. Serve guests quickly and efficiently with complete knowledge of food and beverage menus. Adept at all service functions while interacting with guest and maintaining a clean, safe and professional environment.

Responsabilities:

• Greet all guest with enthusiasm and friendliness
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
• Effectively merchandises food and beverage menus in an informative manner, friendly and enthusiastic manner
• Communicates with food and beverage staff to ensure guest satisfaction
• Clean and resetting of dirty tables according to standards
• Cleaning and polishing of water glasses and silverware
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Prepares dining room and work area for either opening or closing accordance with company standards
• Set tables with clean pressed linen, china, silverware, and glassware
• Ensure dining room furniture and floors are kept clean and arranged
• Attends staff meetings to receive information and direction
• Contributes to a professional workplace that maximizes employee morale, productivity, and effectiveness. Works well with a diverse FOH and BOH staff
• Performs additional responsibilities although not detailed, as requested by a manager
• Ensures responsible service of alcohol by following all legal requirements including carding and consumption
• Accurately takes food and beverage orders from guests and promptly records all transactions in the Micros system. Maintains guest tabs and facilitates payment following procedures
• Serves food and beverage to guests following company steps of service and adheres to service times
• Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team.

Qualifications:

• Maintains full knowledge of menus, recipes, wine, liquor, beer, and any other pertinent information
• Constantly increasing knowledge of food, wine, beer, liquor and other products and services
• Commitment to quality service, and food and beverage knowledge
• Must have strong communication skills
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated and organized
• Must be able to work under moderate supervision
• Must have an unexpired tips certification
• Always maintains a clean and professional image
• Always speaks to guests with enthusiasm
• Ability to understand and follow written and verbal instructions
• Must be able to work flexible shifts and schedules, including weekends and holidays
• Must be at least 21 years of age
• Must be able to demonstrate competency as outlined in the training schedule
• Excellent people skills and outgoing personality
• Experience in a hospitality industry in similar position
• Previous guest service training in a luxury resort environment
• Must have knowledge of the floor plan and table numbers as outlined in training

Physical Requirements:

• This position will spend 95% of the time standing and 5% of the time sitting
• The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
• Ability to bend and reach above head holding up to 10 pounds frequently

Working Environment:

• Occasional environmental exposures to cold and heat
• Must show ability to work in a fast-paced environment
• Ability to work in a team-oriented environment
• Possesses stamina and energy to remain active and move quickly for up to 10-hour shifts
• Ability to hear, understand and respond to guest and staff requests in a loud environment

Tools & Equipment:

• Must demonstrate ability to carry trays
• Operating of cappuccino and beverage machines
• Knowledge and operating of the Micros System