PM- Server at Harvest Moon

Trilogy- Huntsville Downtown.; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Server to welcome and seat guests and provide food and/or beverage service while delivering outstanding guest experience. The Server drives service standards, assists with seating, and supports daily restaurant operations.

Responsibilities include maintaining knowledge of menu items, adhering to brand standards, and working with the team to ensure smooth dining experiences for hotel and restaurant guests.

Qualifications

• Must understand, read, write and speak English above a basic level.
• Must maintain a neat and professional appearance.
• Must apply commonsense understanding in carrying out instructions.
• Must comply in standardized situations with only occasional or no variation.
• Must be available to work flexible shifts, including Holidays.
• Must work well as part of a team.

Responsibilities

• Greet all guests with eye contact and a warm welcome as they enter the dining area.
• Maintain a proactive guest service approach at all times.
• Assist with seating guests as needed (in the absence of the hostess).
• Provide fast, friendly professional and responsive customer service to hotel & restaurant guests & staff.
• Serve food and beverages in accordance with standards and in a professional, courteous manner.
• Maintain knowledge of all menu items and composition.
• Adhere to Brand Standards regarding Food and Beverage and Service.
• Assist with setup and cleanliness of the Restaurant.
• Assist with clearing and setup of tables.
• Assist with restocking of supplies as needed.
• Communicate effectively with Management and other Team Members.
• Use Point of Sale (POS) system as required.
• Perform other duties assigned by supervisor/manager.

Skills

English proficiency

Teamwork

Customer service

Communication

Flexible shifts

Education

High School Diploma or equivalent

Tools

POS system

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team asServer to join our team!

The Server is responsible for welcoming and sitting guests comfortably as well as serving food and/or beverages while delivering outstanding guest service. Responsibilities include following a daily schedule, performing proper set-up, maintenance, and break-down of the restaurant and providing excellent guest service and satisfaction.

BENEFITS:

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employerMATCH!
• Paid PTO!
• Uniforms Provided for most positions!

ESSENTIAL FUNCTIONS:

• Greet all guest with eye contact and a warm welcome as they enter the dining area.
• Maintain a proactive guest service approach at all times.
• Assist with seating guests as needed (in the absence of the hostess)
• Provide fast, friendly professional and responsive customer service to hotel & restaurant guest & staff.
• Serve food and beverage in accordance with standards and in a professional courteous manner.
• Maintain knowledge of all menu items and composition
• Adhere to all Brand Standards regarding Food and Beverage and Service
• Assist with the set up and cleanliness of the Restaurant.
• Assist with clearing and set-up of tables
• Assist with restocking of supplies as needed
• Communicate effectively with Management and other Team Members
• Use Point of Sale (POS) system as required
• Perform other duties assigned by supervisor/ manager.
• Perform special daily projects assigned by supervisor/ manager

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests.
• Must maintain a neat and professional appearance upholding Company appearance standards at all times.
• Must be able to apply commonsense understanding, in carrying out instructions
• Must be able to comply in standardized situations with only occasional or no variation.
• Must be available to work flexible shifts, including Holidays.
• Must be able to work without constant supervision.
• Must be able to work well as a part of a team.
• Must be engaging with all guest throughout meal periods; responding to guest and Team Members as required.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to stand for long periods of time on hard surface; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, balance, talk, hear and smell.
• Must be able to work with cleaning chemicals, warm temperature and able to work with all food products.
• Must regularly be able to carry and balance up to 25 pounds without assistance.
• Must be capable of effectively using close vision, distance vision, color vision and sense of smell.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

• High School Diploma or equivalent is required.
• Six months Customer Service, hotel or restaurant experience preferred, but not required.
• Must have excellent customer service skills
• Must obtain TIPS certification within 30 days (if not certified).
• Must have excellent interpersonal and communication skills with a strong customer/client focus.