PM Room Service Server

Three Embers Restaurant; Lincolnshire, Northern (IL, KY); Hybrid; USD 10,000 - 15,000; Full time

Job summary

The Marriott Lincolnshire Resort in Lincolnshire, IL is seeking a Room Service Server to provide timely, courteous food and beverage service to hotel guests in their rooms. The role requires attention to detail in tray setup, proper condiment stocking, and adherence to safety and service standards.

Candidates should have a high school diploma or GED and at least six months of serving experience, along with BASSET and Illinois Food Handler certifications.

Qualifications

• High school diploma or GED; 6 months serving experience.
• Must be able to communicate clearly with guests, customers, supervisors and fellow employees.
• BASSET Certification and Illinois Food Handler Certification required.

Responsibilities

• Ensures proper placement of china, glassware and silverware on room service trays.
• Ensures proper condiments stocked and available for placement on room service trays as needed.
• Correctly prepares room service trays with food and beverage order.
• Review proper age documentation prior to delivering alcoholic beverages to a guest room.
• Delivers and serves all food and beverage items ordered to guest room in prompt and professional way.
• Checks corridors for used trays when returning from delivering orders.
• Cleans and breakdowns trays in dish area, watching for unused and clean condiments, salt, pepper, and sugar and returns them to room service area.
• Exceeds guest expectations, with proper attitude and prompt service.
• Ensure oncoming shift has adequate supply of silverware, trays, napkins, condiments, etc.

Education

High school diploma or GED

Job description

Job Details

Job Location: Marriott Lincolnshire Resort - Lincolnshire, IL 60069

Position Type: Full-Time/Part-Time

Salary Range: $9.00 - $9.00 Hourly

Job Shift: Swing

Job Category: Hospitality - Hotel

Job Description

LINCOLNSHIRE, IL

JOB TITLE

ROOM SERVICE SERVER

DEPARTMENT

FOOD & BEVERAGE

REPORTS TO

DIRECTOR OF RESTAURANTS

ISSUE DATE

JUNE 24, 2019

PURPOSE AND PERFORMANCE GOALS

Provide quality, value-added professional service in the culinary department to enable the restaurant department to exceed brand standards for food service, guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures proper placement of china, glassware and silverware on room service trays.
• Ensures proper condiments stocked and available for placement on room service trays as needed.
• Correctly prepares room service trays with food and beverage order.
• Review proper age documentation prior to delivering alcoholic beverages to a guest room.
• Delivers and serves all food and beverage items ordered to guest room in prompt and professional way.
• Checks corridors for used trays when returning from delivering orders.
• Cleans and breakdowns trays in dish area, watching for unused and clean condiments, salt, pepper, and sugar and returns them to room service area.
• Exceeds guest expectations, with proper attitude and prompt service.
• Ensure oncoming shift has adequate supply of silverware, trays, napkins, condiments, etc.

SUPERVISORY RESPONSIBILITIES

Not applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED; 6 months serving experience.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS

Not applicable

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding server processes.

CERTIFICATES, LICENSES, REGISTRATIONS

• BASSET Certification
• Illinois Food Handler Certification

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift/push/pull 50 pounds. Required to walk, stand, bend, crouch, kneel, and reach. Requires ability to reach, grasp and feel.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.

Acknowledgement

I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.