PM Restaurant Leader: Guest Experience & Ops

Coury Hospitality; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hotel Mockingbird in Dallas’ Park Cities neighborhood is seeking a PM Restaurant Manager to lead the team, oversee operations, and deliver exceptional guest experiences. The role includes staffing, scheduling, and ensuring safe, clean dining environments with adherence to company standards.

The manager will supervise curators, manage reservations, and drive financial results while coordinating with the Food & Beverage leadership. PM shift focus dominates daily activity.

Qualifications

• Reading, writing and oral proficiency in English language.
• Ability to supervise many employees in high volume environment.
• Ability to analyze and solve problems.
• Ability to organize and prioritize under pressure in a fast-paced environment.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Dedication and commitment to excellent customer service

Responsibilities

• Maintains P&L authority over assigned location.
• Manages the reservation system, flow of service, scheduling, schedule adjustments, and attendance notices.
• Facilitates team briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires and on-boards new curators, with the intention of finding future leaders.
• Monitors the work performance of curators.
• Motivates, inspires, and constantly challenges the team to achieve at their highest level.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner.
• Ensures restaurant equipment is properly maintained and safely operated.
• Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability.
• Assists with marketing and promotional programs to build restaurant sales.
• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.
• Maintains a positive working relationship with Kitchen curators.
• Additional tasks may be assigned at the discretion of the manager.

Skills

English proficiency

Staff supervision

Problem solving

Prioritization under pressure

Guest communication

Info absorption

Customer service

Job description

Hotel Mockingbird in Dallas’ Park Cities neighborhood is seeking a PM Restaurant Manager to lead the team, oversee operations, and deliver exceptional guest experiences. The role includes staffing, scheduling, and ensuring safe, clean dining environments with adherence to company standards.

The manager will supervise curators, manage reservations, and drive financial results while coordinating with the Food & Beverage leadership. PM shift focus dominates daily activity.