PM Receptionist

Food Pantry; Gloucester (MA); On-site; USD 25,000 - 27,000; Part time

Benefits offered by this job

Prorated benefits including PTO

Earned sick time

Matching retirement

Job summary

The Open Door in Gloucester, MA is looking for a part-time PM Receptionist to be the friendly face and helpful voice for clients, volunteers, donors, and visitors. You will assist with appointments, front desk duties, and basic administrative tasks to ensure smooth operations.

Strong communication and organizational skills are essential; bilingual Spanish or Portuguese is a plus. This role offers 20 hours per week, 2 p.m. to 6 p.m., Monday–Friday, with a starting pay of $18–$19.50 per hour.

Qualifications

• Excellent customer service and communication skills.
• Strong organization and attention to detail; able to multitask.
• Ability to work independently and as part of a team in a fast-paced setting.
• Bilingual Spanish or Portuguese preferred.

Responsibilities

• Welcome visitors, answer phones, and respond to emails and inquiries.
• Help clients schedule appointments and access programs and services.
• Provide administrative support, including mail processing, package distribution, and office projects.
• Maintain accurate information and communicate client updates with program teams.
• Support special events and help create a positive experience for clients, volunteers, and community partners.

Skills

Customer service

Communication

Organization

Multitasking

Independent & collaborative

Bilingual Spanish/Portuguese preferred

Job description

Be the Friendly Face and Helpful Voice of The Open Door

Do you enjoy helping people, staying organized, and creating positive first impressions? The Open Door is seeking a PM Receptionist to serve as the welcoming first point of contact for clients, volunteers, donors, community partners, and visitors. In this role, you’ll help connect community members with essential services while keeping front desk operations running smoothly. From answering phone calls and scheduling appointments to greeting visitors and supporting administrative tasks, you’ll play an important role in ensuring everyone who interacts with The Open Door feels welcomed, respected, and supported. Fluency in Spanish or Portuguese is a plus.

The Open Door is a leading food equity organization based in Gloucester on Boston’s North Shore. The organization provides critical food resources to more than 12,000 people annually. This is an opportunity to use your talents to build community connections while advancing our mission to alleviate the impact of hunger.

What You’ll Do

• Welcome visitors, answer phones, and respond to emails and inquiries.
• Help clients schedule appointments and access programs and services.
• Provide administrative support, including mail processing, package distribution, and office projects.
• Maintain accurate information and communicate client updates with program teams.
• Support special events and help create a positive experience for clients, volunteers, and community partners.

What You’ll Bring

• Excellent customer service and communication skills.
• Strong organization, attention to detail, and ability to multitask.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to the mission and values of The Open Door.
• Bilingual Spanish or Portuguese skills preferred.
• Starting range $18-$19.50 per hour
• 20 hours per week, Monday-Friday 2 p.m. to 6 p.m.
• Flexibility for nights & weekends required
• Prorated benefits including PTO, earned sick time, matching retirement

Disclaimer:

This is not necessarily a comprehensive list of job responsibilities or requirements.

The Open Door is an equal opportunity employer.
In accordance with Federal Law, and U.S. Department of Agriculture policy, The Open Door, prohibits discrimination on
the basis of race, color, religion, national origin, sex, age, or disability.