PM Ravello Host

Four Seasons; Golden Oak (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Four Seasons Resort Orlando at Walt Disney World is seeking an energetic Ravello Host to welcome guests, manage reservations, and coordinate dining experiences in our modern Italian restaurant.

You will maintain reception area, assist managers, input guest details into Micros, and ensure smooth service with a warm, personalized approach.

This on-site role offers a dynamic team culture and the chance to contribute to exceptional guest moments at a AAA Five Diamond property.

Qualifications

• Experience in hospitality and guest service.
• Strong communication and multitasking abilities.

Responsibilities

• Maintain the reception area and entrance in all aspects of stocking and cleanliness.
• Assist the department managers with training of new employees as requested.
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines.
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times.
• Observe the guests, ensure satisfaction with their experience at Ravello, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Greet guests in a positive, friendly manner and make them feel welcome.
• Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path.
• Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system.
• Inform our guests about any upcoming events at Ravello or the resort
• Ensure that guests are informed regularly about their table status if there is a delay
• Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations
• Keep the working environment clean, tidy and presentable
• Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area
• Utilize the guest's name
• Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
• Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
• Ensure appropriate language is used when speaking to guests, use guidelines issued during training
• Listen to and understand the details of guests' inquiries, take notes if necessary
• Accommodate if guests have any special requests or allergies, etc.
• Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
• Relate all information given to you by the guest to the Manager on Duty

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA F ive D iamond property in Central Florida !

The Opportunity :

PM Ravello Host

Who We Look For:

We are looking for an individual who can provide dining support in our on-site, modern Italian cuisine specialty restaurant, Ravello.

Responsibilities :

• Maintaining the reception area and entrance in all aspects of stocking and cleanliness
• Assist the department managers with training of new employees as requested
• Retain all assigned wardrobe in accordance with established standards and uniform guidelines
• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
• Observe the guests, ensure satisfaction with their experience at Ravello , speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant
• Anticipate guests' needs, respond promptly, and acknowledge all guests
• Greet guests in a positive, friendly manner and make them feel welcome
• Aim to give the best possible service, in the least obtrusive manner
• Maintain the safety and security of the restaurant/bar premises
• Identify guests' preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.
• Inform our guests about any upcoming events at Ravello or the resort
• Ensure that guests are informed regularly about their table status if there is a delay
• Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy
• Keep the working environment clean, tidy and presentable
• Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., "good afternoon madam, good evening sir"
• Utilize the guest's name
• Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests
• Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
• Ensure appropriate language is used when speaking to guests, use guidelines issued during training
• Listen to and understand the details of guests' inquiries, take notes if necessary
• Accommodate if guests have any special requests or allergies, etc.
• Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system
• Relate all information given to you by the guest to the Manager on Duty

Daily Duties:

• Opening & closing sidework
• Perform all assigned duties as detailed in your opening, afternoon and closing checklists
• Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly
• Check the blocking sheet to identify all regulars and VIP guests
• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
• Answer calls promptly to maximize the restaurant's capacity
• Try to accommodate regulars and reservation requests of concierges
• Utilize all tables to achieve higher turnaround of gu