PM-Multi-Family Mortgage Loan Servicing

ISN Corp.; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Flexible Spending Accounts

Company-Paid Disability

Company-Paid Life Insurance

401(k) Retirement Plan

Paid Time Off

Leadership development

Job summary

ISN Corporation is seeking a Program Manager to oversee a government contract involving multi-family mortgage servicing tasks and activities in the United States. The role focuses on recruiting, leading, mentoring staff, and ensuring contract performance and security standards.

You will coordinate with client IT systems for mortgage servicing, reporting, and compliance, while managing schedules, budgets, and deliverables. A proactive leader with strong communication is essential.

Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• Minimum of seven (7) years documented relevant experience in commercial multi-family mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR).
• Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.

Responsibilities

• Recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.
• Utilize information technology systems provided by either the client or organization for mortgage servicing, reporting, etc.
• Manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Manage surge capacity with the workload as needed.

Skills

Program management

Leadership

Communication

Staff training

Recruiting

Budget management

Security compliance

Education

Bachelor's degree in related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PM-Multi-Family Mortgage Loan Servicing

Full Time US

Join a Company Where Leadership Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a career—you'll find an opportunity to influence strategy, lead high-performing teams, and help shape the future of government. We foster a collaborative, entrepreneurial culture where leaders are empowered to solve complex challenges, build strong customer partnerships, and create lasting impact.

If you're passionate about leading people, delivering operational excellence, and driving strategic growth across federal programs, we'd love to hear from you.

Why You'll Love Working at ISN

We believe great leaders deserve great support. Our comprehensive benefits package includes:

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

ISN is in search of a Program Manager to oversee a government contract to include multi-family mortgage servicing tasks and activities.

Key Responsibilities

Ability to recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.

• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Ability to manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Manage surge capacity with the workload as needed.

Required Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• Minimum of seven (7) years documented relevant experience in commercial multi-family mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR);
• Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Good analytical and problem-solving skills, as well as excellent verbal and written communication skills.
• Able to pass ISN and Government background checks.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.