Program Manager, Federal Multi-Family Mortgage Servicing

ISN; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage with Rx

Flexible Spending Accounts (FSA)

Company-Paid Short-Term & Long-Term DI

Company-Paid Basic Life Insurance

401(k) Retirement Plan

Paid Time Off on day one

Professional growth and leadership dvl

Job summary

ISN is seeking a Program Manager to oversee a government contract involving multi-family mortgage servicing tasks and activities. The role requires leading diverse teams, ensuring compliance, and delivering results for federal agencies.

Candidates should have a bachelor’s degree in a related field with extensive mortgage servicing experience, FAR knowledge, and strong leadership and communication skills. ISN offers an opportunity to influence strategy and drive growth within a collaborative

Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• 7+ years of relevant experience in commercial multi-family mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• 5+ years with knowledge of government Federal Acquisition Regulations (FAR).
• Strong attention to detail, strategic thinking, and clear communication to align contractor performance with agency missions.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Good analytical and problem-solving skills, as well as excellent verbal and written communication.
• Able to pass ISN and Government background checks.

Responsibilities

• Recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.
• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Manage surge capacity with the workload as needed.

Skills

Leadership

Communication

Strategic thinking

Analytical thinking

Collaboration

Education

Bachelor’s degree in a related field

Job description

ISN is seeking a Program Manager to oversee a government contract involving multi-family mortgage servicing tasks and activities. The role requires leading diverse teams, ensuring compliance, and delivering results for federal agencies.

Candidates should have a bachelor’s degree in a related field with extensive mortgage servicing experience, FAR knowledge, and strong leadership and communication skills. ISN offers an opportunity to influence strategy and drive growth within a collaborative