PM Jacks Monterey Server

PORTOLA HOTEL & SPA; Monterey (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Portola Hotel & Spa Monterey is seeking a friendly, energetic server to join our restaurant team. You will greet guests, take and relay orders via POS, and ensure accurate delivery of food and beverages, including alcoholic drinks with proper ID checks.

Ideal candidates have a High School Diploma, ServSafe certification, and alcohol management certification, with hospitality experience. Schedules are day shifts and require flexibility for events and busy periods.

Qualifications

• High School Diploma or equivalent is required.
• California Food Handlers/ServSafe Certification is required.
• State approved Certification Alcohol management is required.

Responsibilities

• Serve guests following company standards to enhance guest experience.
• Maintain friendly, helpful attitude with guests and staff.
• Recommend dishes, ingredients, and menu preparation details.
• Serve beverages including alcohol; verify guest age per law.
• Record orders via POS and relay to kitchen.
• Observe guests and respond to requests promptly.
• Process payments and provide accurate change.
• Keep tableware, linens, and condiments replenished.
• Set tables for next service period; maintain sanitation.

Skills

Customer service

Interpersonal skills

Team player

Active listening

Flexibility

Education

High School Diploma

ServSafe Certification

Alcohol Management Certification

Tools

POS system

Job description

Job Details:

Job Location: Portola Hotel and Spa - Monterey, CA, Position Type: Part Time, Salary Range: $16.90 - $16.90Hourly, Job Shift: Day,

JOB DESCRIPTION:

The Jacks Monterey Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
• Responsible for serving beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
• Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
• Responsible for observing guests and responding to any additional requests in a timely manner
• Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
• Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
• Responsible for replacing tableware and linens
• Set tables for next meal period according to standard
• Maintain sanitation, health and safety standards in work areas
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct

THE IDEAL CANDIDATE WILL:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

SHIFT:

4 PM - 10 PM

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.

Qualifications: EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

• High School Diploma or equivalent – Required
• California Food Handlers / ServSafe Certification – Required
• State approved Certification Alcohol management - Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.

PREVIOUS EXPERIENCED REQUIRED:

• Minimum 6-months of serving experience required; hospitality experience preferred.