PM In-Room Dining Server

remingtonhotelscareers; Yountville (CA); On-site; USD 23,000 - 24,000; Part time

Job summary

Remington Hotels in Yountville, CA is seeking a friendly Room Service Attendant to deliver orders to guest rooms with speed and courtesy. You will develop a thorough knowledge of menus, glassware, and service standards to enhance guest experiences.

Responsibilities include setting up trays with silverware and condiments, handling beer, liquor, and wine service, returning payments to the cashier, and anticipating guest needs while maintaining confidentiality and a positive attitude across shifts

Qualifications

• Strong communication and customer service skills.
• Willingness to work flexible hours including nights and weekends.
• Ability to maintain confidentiality and handle payments accurately.

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop knowledge of menus, dish and glassware service, and apply it in guest service.
• Follow tray setup for orders with utensils, condiments, beverages, and any special requests.
• Develop knowledge of beer, liquor and wine service and comply with alcohol awareness procedures.
• Return check and payment to cashier and follow up with guest to ensure satisfaction.
• Anticipate guest needs and maintain positive guest relations at all times.

Skills

Communication skills

Work ethic

Flexible schedule

Job description

Hourly Pay Rate: $16.50

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Hourly Pay Rate: $16.90

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times