PM In-Room Dining Server

Remington Hospitality; Yountville (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

Remington Hospitality in Yountville, CA is seeking a room service/guest services associate to set up and deliver orders to guest rooms within 20-30 minutes. You will develop menu and beverage knowledge and ensure accurate tray setups in line with service standards.

Responsibilities include delivering items, processing payments, and following alcohol awareness procedures while maintaining positive guest relations and anticipating guest needs.

Qualifications

• Experience in room service or food service.
• Knowledge of menus and service standards.
• Ability to anticipate guest needs and respond promptly.

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Skills

Guest service

Wine/beverage knowledge

Alcohol awareness

Order accuracy

Communication

Job description

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.