PM Host - On Call

Hyatt Hotels Corporation; Chapel Hill (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Room discount

401K with match

Tuition reimbursement

Crossroads discount

Gift shop discount

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Hotels Corporation in Chapel Hill, NC is seeking a friendly Greeter to welcome guests, present menus, escort them to seating, and create a positive first impression that sets the tone for the dining experience. You will answer incoming calls, manage guest flow between dining and bar areas, share wait times, and respond to special requests while maintaining high service standards.

This entry-level role offers opportunities for growth within Hyatt’s hospitality team and includes benefits

Qualifications

• Greeting guests warmly and providing friendly service.
• Clear communication with guests, servers, and managers.
• Ability to handle fast-paced dining environments.

Responsibilities

• Greet incoming and departing guests warmly; escort to seating; present menus; announce waiter's name.
• Answer incoming restaurant calls and provide appropriate service.
• Manage guest flow and provide accurate wait times as needed.
• Attend to special guest needs and requests.
• Observe guests’ needs to ensure high-quality service and timely drink refills.
• Adhere to sanitation, safety, and alcohol policies.

Skills

Guest greeting

Communication

Multitasking

Teamwork

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates upon hire
• 401K with company match
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Responsibilities:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Requirements:

• Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

This is a great opportunity to use your restaurant host or restaurant hostess job experience to begin a career at Hyatt. For immediate consideration for this hostess job, and complete an application for the Greeter position on the Hyatt Careers Site!

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