Front Office Supervisor - Hotel Daphne

Bunkhouse; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K with公司

Free room nights

Discounted Room Rates

Friends & Family Rates

Free parking

Generous Paid Time Off

Wellbeing initiatives (Headspace)

Retail discounts (Apple, AT&T, Verizon

Job summary

Hotel Daphne in Houston Heights, the latest project from Bunkhouse Hotels, seeks a Front Desk Supervisor to lead the guest services team and uphold brand standards.

You will check guests in and out, handle messages and reservations, and support yield management with AGM/GM while maintaining a welcoming lobby and proactive guest focus.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field.
• High School diploma or equivalent required
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Be knowledgeable of emergency and security procedures.

Education

High School diploma

Tools

Property Management System

Job description

The Opportunity

Hotel Daphne seeks an enthusiastic Front Desk Supervisor to join our team. In this role, you will be collaborating closely with the broader hotel operations team.

Organization - Hotel Daphne

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role

A s the front desk supervisor you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and hotel standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.

Key Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Experience Required

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Experience Preferred

• College Degree preferred
• Previous supervisory experience preferred

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.