Lodging Supervisor - Blackberry Mountain

Blackberry Farm; Walland (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

Blackberry Farm in Walland, TN is seeking a Lodging Supervisor to oversee all Front Desk and Guest Services functions and supervise the Guest Services team. You will guide staff, answer guest questions, manage check-ins/outs, and support night audit tasks to ensure smooth operations.

The role emphasizes strong communication, problem solving, and collaboration with other departments. Pay ranges from $22.00 to $25.00 per hour with a commitment to regular attendance and weekend/holiday coverage.

Qualifications

• High School diploma or equivalent; college degree preferred.
• 1-2 years of hospitality or customer service experience is desirable.
• Proficiency with Windows-based applications.

Responsibilities

• Oversee Front Desk and Guest Services functions.
• Guide, help, and assist both internal and external guests.
• Handle guest questions, problems, concerns, and needs relating to activities.
• Assist with departures and arrivals and ensure proper check-ins/outs.

Skills

Front desk operations

Guest services

Customer service

Communication

Team leadership

Education

High School diploma or equivalent

College degree preferred

1-2 years hospitality experience

Tools

Windows OS basics

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

1507 E. Millers Cove RdWalland, TN 37886

The Lodging Supervisor is responsible for daily operations and overseeing all Front Desk and Guest Service functions. Responsibilities include effectively handling guest questions, problems, concerns, and needs relating to any activity. The Lodging Supervisor is responsible for guiding, helping, and assisting both internal and external guests.

The pay rate for this position is $22.00-$25.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Flexibility with scheduling for weekends and holidays
• Assist the Manager on Duty as needed
• Understanding of night audit functions
• Answer and respond to guests’ calls and individual needs
• Check-ins and check-outs including proper welcome packets and assigning the right room
• All front desk duties, including answering phones and assisting guests with request
• Prepare group resumes and all other information that is needed
• Review daily reports and follow through with Front Desk Agents to have all information correct
• Continual training for all Front Desk Agents
• Review each guest profile and reservation before they arrive to ensure it is correct
• Create and maintain the Front Desk as the center of all communication
• Comprehend all guest charges and support the Front Desk Agent when there is a billing dispute
• Understand the point of sale operations for the gift shop and incidental charges
• Follow all procedures and make sure all agents do as well
• Understand and follow Lodging Financials relating to Schedule, Declining Budget, Invoices, PO’s
• Assist all other departments to meet the guest’s needs
• Assign daily and weekly tasks to the Guest Services team and work with the Guest Services Supervisor to facilitate daily operations
• Assist with departures and arrivals when needed

Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Supervise activities of Front Desk Agents, Guest Services team, and Night Manager

EDUCATION and or EXPERIENCE

• High School diploma or equivalent
• College degree preferred
• 1-2 years of Hospitality or customer service experience
• Computer skills in Windows applications

LANGUAGE SKILLS

• Must have excellent communication skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Ability to make decisions under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job requires one to be on feet for most or all of the shift
• Able to lift 50 lbs.
• Must be able to drive a company vehicle or golf cart safely and must have a valid driver’s license

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work in all weather conditions
• May occasionally be asked to go outside in all weather conditions