PM, Customer Operations - Multi-Site Installations

National Carwash Solutions

Grimes, Des Moines (IA, IA)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

National Carwash Solutions (NCS) is seeking a Project Manager, Customer Operations, to own the delivery of complex, high-volume car wash installations from contract through post-installation warranty. You will coordinate cross-functional teams and ensure scope, timelines, and quality meet customer expectations.

This role requires 1-3 years in PM or related fields, strong communication, CRM/ERP familiarity, and the ability to manage multiple sites.

Qualifications

1-3 years of experience in project management, order management, or operations.
Strong communication and relationship-building skills; able to represent NCS credibly with both internal teams and external customers.
Ability to manage a portfolio of concurrent projects and make sound prioritization decisions under pressure.
Comfort navigating CRM, ERP, or order management platforms; ability to quickly learn new systems.

Responsibilities

Own end-to-end project delivery from contract signing through post-installation warranty.
Validate the handoff package before order creation in the order management system.
Conduct peer review of sales orders before production release.
Manage all change order activity post-contract and secure approvals.
Lead pre-installation calls and coordinate cross-functional teams.
Perform post-installation check-ins and manage warranty coordination.