PM Coordinator

Doggett Equipment Services Group; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Doggett Equipment Services Group is seeking a proactive PM Coordinator to oversee preventative maintenance operations, coordinate field technicians, and ensure customer satisfaction across service activities.

You will dispatch technicians, manage work orders, review maintenance schedules, handle parts orders, and stay current on regulatory and industry advances. This non-exempt role demands strong communication and basic computer skills with minimal supervision.

Qualifications

• High school graduate or equivalent; 3 years of related work experience acceptable.
• Equivalent work experience will be considered in lieu of education.
• Professional communication and basic computer skills required.
• Solid background in diagnostic procedures.
• Self-motivated, able to work with minimal supervision.
• Dedicated to exceptional customer service; valid Texas driver’s license.

Responsibilities

• Dispatch and schedule technicians daily.
• Review machines daily due for service and call customers to schedule maintenance.
• Order parts daily for all scheduled jobs.
• Open and close work orders daily; backfill for others when needed.
• Review PM agreements and quotes to be sent to customers.
• Check technician reports for accuracy and completion.
• Bill correctly within the billing software.
• Maintain DOT regulatory and environmental compliance awareness.

Skills

Professional communication

Basic computer skills

Diagnostic procedures

Self-motivation

Customer service

Tool ownership

Valid driver's license

Education

High school diploma or equivalent

Associate degree preferred

Tools

Repair tools

Job description

Classification

Non-Exempt

Job Summary

The PM Coordinator should coordinate all functions related to preventative/planned maintenance and product improvements, while maintaining customer satisfaction.

Essential Functions

• Dispatch and schedule technicians daily
• Review machines daily coming due for service and call customer to schedule maintenance when necessary
• Order parts daily for all scheduled jobs for technicians
• Open and close work orders daily derived from technicians, as well as back filling for others where needed
• Check for open product improvements when opening work order
• Manage and update job codes for PM services
• Keep current on new systems, technology, and advancements in the industry
• Review and approve PM agreements and quotes to be sent to customers
• Review oil sample paperwork, track, and ship oil samples
• Send monthly invoice for PM agreement
• Manage and update job codes for PM services
• Update pricing quarterly or sooner if a significant change is made to a model’s maintenance recommendations
• Assist the rental group with completing maintenance repairs on machines that have been returned from rent
• Continual learning through training courses per the provided learning plan completed by service manager
• Continual training with oil analysis and staying up-to-date on current oil capacities
• Keep current on DOT regulations and requirements for service trucks as well as environmental compliance
• Check technician reports for accuracy and completion
• Correctly bill within appropriate billing software

Qualifications

• High school graduate or equivalent or Associate’s degree from a technical college preferred
• Will consider equivalent work experience in lieu of educational requirements (minimum of 3 years’ experience)
• Technical knowledge and experience preferred
• Professional communication skills and basic computer skills required
• Must have a solid background in proper diagnostic procedures
• Must be self-motivated and a self-starter
• Must be able to accomplish all requirements with minimal supervision
• Dedication to providing exceptional customer service
• Valid Texas driver’s license and clean driving record
• Must own proper tools to perform required repairs

Typical Physical Activity and Environmental Conditions

A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training

Travel Requirements

Must be able to travel regularly with overnight stays

The Preventive/Planned Maintenance (PM) Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer