Plumbing Warranty Technician

Maynor Service Company; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Maynor Service Company in Raleigh, NC is seeking a Plumbing Warranty Technician to diagnose, repair, and resolve warranty plumbing issues for homeowners. You’ll address leaks, fixtures, water heaters, and drainage problems while delivering courteous service and maintaining high workmanship standards.

You’ll document repairs, communicate findings to customers, and participate in on-call rotations. If you take pride in doing things right and enjoy solving problems, this role could be your next

Qualifications

• Minimum 3 years of plumbing experience.
• Strong troubleshooting and diagnostic skills.
• Willing to participate in an on-call schedule.
• Dependable and shows up ready to work.
• Detail-oriented and takes pride in craftsmanship.
• Able to communicate professionally with customers.

Responsibilities

• Diagnose and repair plumbing issues, including leaks in water supply, drain, and fixture connections.
• Repair or replace faucets, shower valves, toilets, disposals, and plumbing fixtures.
• Address warranty-related plumbing concerns and ensure customer satisfaction.
• Document warranty issues, repairs performed, and materials used.
• Communicate findings and recommended solutions clearly and professionally.

Skills

Plumbing experience

Troubleshooting

On-call availability

Communication

Detail-oriented

Team player

Job description

Maynor Service Company | Make It Right. Deliver Exceptional Service. Take Pride In It.

Maynor Service Company is looking for a Plumbing Warranty Technician to join our team and provide outstanding service to our customers.

Occasionally plumbing issues arise that require a knowledgeable professional to diagnose, repair, and resolve them. That's where you come in.

As a Plumbing Warranty Technician, you'll address warranty-related plumbing concerns, ensure customer satisfaction, and uphold Maynor Service Company's reputation for quality workmanship.

If you enjoy troubleshooting problems, working independently, and helping customers, this could be the opportunity you've been looking for.

What You'll Do

Warranty Service & Repairs

• Diagnosing and repairing plumbing issues
• Repairing leaks in water supply, drain, and fixture connections
• Repairing or replacing faucets, shower valves, toilets, disposals, and plumbing fixtures
• Addressing issues with water heaters and related plumbing components
• Resolving drainage concerns and plumbing performance issues
• Completing warranty repairs efficiently and professionally

TROUBLESHOOTING & DIAGNOSTICS

A large part of this role involves identifying the root cause of plumbing issues.

Responsibilities may include:

• Diagnosing water pressure concerns
• Troubleshooting fixture performance issues
• Identifying leaks and determining corrective actions
• Evaluating drainage and venting concerns
• Inspecting plumbing systems to verify proper operation
• Communicating findings and recommended solutions clearly and professionally

CUSTOMER SERVICE & WARRANTY SUPPORT

You’ll serve as one of the primary points of contact between Maynor Service Company and homeowners.

You’ll:

• Interact professionally with homeowners and customers at all times
• Explain repairs and service work in a clear, courteous manner
• Schedule and complete service calls within established timelines
• Document warranty issues, repairs performed, and materials used
• Communicate recurring issues or trends to management
• Ensure customers have a positive service experience

QUALITY CONTROL

This is where your attention to detail really matters.

You’ll help:

• Identify workmanship or product issues requiring correction
• Verify completed repairs are functioning properly before leaving the site
• Ensure all work meets company standards and applicable plumbing codes
• Maintain a clean and professional work area in occupied homes
• Keep service vehicles stocked, organized, and ready for daily operations
• Complete accurate service reports and warranty documentation

WHO WE'RE LOOKING FOR

We’re looking for someone who takes pride in doing things right the first time and delivering exceptional customer service.

The ideal candidate is:

• Minimum 3 years of plumbing experience
• Valid state-issued driver's license with a minimum of 3 years of driving experience
• Strong troubleshooting and diagnostic skills
• Willing to participate in an on-call schedule
• Dependable and shows up ready to work
• Detail-oriented and takes pride in craftsmanship
• Comfortable working independently and managing service calls
• Able to communicate professionally with customers
• Organized and capable of maintaining accurate service documentation
• Able to identify problems and develop effective solutions
• A team player with a positive attitude
• Committed to leaving every job better than you found it

WHY THIS ROLE MATTERS

Warranty work isn't just about fixing plumbing issues.

You're the face of Maynor Service Company after the construction process is complete.

You're helping people enjoy their homes with confidence. You're solving problems, protecting customer relationships, and ensuring the quality of our work stands behind every project we complete.

The little things matter because your work directly impacts customer satisfaction, company reputation, and long-term success.

You're not just making repairs. You're delivering peace of mind.