Plumbing Service Operations Leader

ePIPE Pipe Restoration Inc.; Santa Ana (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

ePIPE Pipe Restoration Inc. is seeking a Plumbing Service Manager in Santa Ana, CA to lead service operations, optimize dispatch and resource allocation, and drive high-quality plumbing solutions for both residential and commercial clients.

You will mentor technicians, provide technical guidance, review estimates and invoices, and partner with other departments to resolve field challenges while upholding superior customer service standards.

Responsibilities

• Lead plumbing service operations across multiple crews and schedules
• Manage daily dispatch, inventory, and budgets
• Review estimates and invoices and track KPIs to improve productivity
• Mentor and provide technical guidance to technicians
• Collaborate with other departments to resolve field challenges and maintain customer service excellence

Job description

ePIPE Pipe Restoration Inc. is seeking a Plumbing Service Manager in Santa Ana, CA to lead service operations, optimize dispatch and resource allocation, and drive high-quality plumbing solutions for both residential and commercial clients.

You will mentor technicians, provide technical guidance, review estimates and invoices, and partner with other departments to resolve field challenges while upholding superior customer service standards.