Plumbing Service Manager

Pipe Restoration Inc.; Santa Ana (CA); On-site; USD 100,000 - 112,000; Full time

Benefits offered by this job

Health Benefits Package

401(k)

Paid Vacation

Paid Holidays

Paid Sick Time

Job summary

ePIPE Restoration Inc. is seeking a Plumbing Service Manager in California to oversee service teams, plan production schedules, and assess projects.

The role requires the ability to manage scheduling, inventory, and sales processes while leading a team of technicians and coordinating with other departments. Candidates should have 6+ years of plumbing experience, a proven track record managing a 5+ person team, and a valid CA license.

Qualifications

• 6+ years’ experience in plumbing
• Proven track record in service, managing a team of 5+ individuals
• Bilingual Spanish / English is a plus

Responsibilities

• Handle scheduling, inventory control, and sales processes.
• Manage teams and coordinate multiple projects.
• Coordinate service delivery with other departments and resolve field issues.
• Monitor inventory, tools, and equipment to ensure availability and cost control.
• Review project estimates, approve invoices, and manage departmental budgets.
• Implement and track KPIs to improve efficiency and productivity.

Skills

Scheduling

Inventory control

Sales processes

Team management

Bilingual Spanish

Education

High School Diploma

Tools

House Call Pro

MS Office

Job description

$100,000 - $112,000 Salary Based on Experience + Great Benefits!

6+ Years’ Experience in Plumbing Required Proven Track Record in Service, Managing a Team of 5+ Individuals in Plumbing Service Industry Required Bilingual Spanish / English is a Plus!

Job Intro

With over 26 years of experience, ePIPE Restoration Inc. has protected thousands of properties including homes, commercial and government buildings with their unique patented process. We are looking for a Plumbing Service Manager to join our team that will oversee the service teams, plan, and organize production schedules, and assess projects.What we strive for:e – Excellence P – Professionalism I – Innovation P – Precision E – Eco-ResponsibilityWhy Work for ePIPE?Join a company with over two decades of success in pipe restoration, serving residential, commercial, and federal clients nationwide.Help manage our growing service department.Our technicians are consistently recognized for professionalism, integrity, and care. You’ll be part of a team that’s proud of its work—and it shows.With expanding service areas and a growing reputation, ePIPE offers long-term career potential in a future-focused industry.

Job Description

Ability to handle scheduling, inventory control, and sales processes.Proven ability to manage teams and handle multiple projects simultaneouslyCollaborate with other departments to coordinate service delivery and resolve field issues.

• $100,000 - $112,000 based on experience
• Training provided (in California Corporate office.)
• Health Benefits Package
• 401(k)
• Paid Vacation - Paid Holidays - Paid Sick Time

Responsibilities

• Ability to handle scheduling, inventory control, and sales processes.
• Proven ability to manage teams and handle multiple projects simultaneously
• Collaborate with other departments to coordinate service delivery and resolve field issues.
• Monitor inventory, tools, and equipment to ensure availability and cost control
• Strong understanding of residential and commercial plumbing systems
• Review and produce project estimates/sales, approve invoices, and manage departmental budgets.
• Implement and track KPIs to improve operational efficiency and team productivity
• Review current service/warranty crews and realign if necessary to ensure great customer service, maximize sales, and being productive and efficient as possible.
• Train and mentor technicians on how to establish customer trust to sell and upsell the right products and services
• Provide technical support for field technicians when necessary
• Coordinate scheduling and ensure that assets are used to maximize efficiency and reduce cancellations
• Develop close working relationships with the service crews to understand the dynamics, strengths and weaknesses within each team
• Fully understand and communicate the services and processes for all types of jobs that service department performs with a sales approach to grow the division
• Know where to step in and provide support to the service technicians and where to provide coaching support in the background to allow their teams to develop, learn, and grow as people and professionals

Requirements

• 6+ years’ experience in plumbing required
• Proven track record in service, managing a team of 5+ individuals in plumbing service industry required
• Proven in depth knowledge and understanding of plumbing service operations and processes required
• High integrity with advanced social skills and ability to make solid connections
• Highly motivated, self-starter who's flexible and has a positive attitude
• Possesses a valid CA Driver’s License, good driving history and dependable transportation required and can pass a background check
• Has mentored crew members and feels comfortable taking on the mentorship role preferred
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Working proficiency in Spanish is a plus, though not required
• Proficient with computer skills working with various programs including MS Office, dispatch service software such as House Call Pro
• Demonstrated knowledge of local, state, and federal quality, safety, and health guidelines for job sites
• High School Diploma or equivalent required
• Must be authorized to work in the U.S. without sponsorship and be a current resident.

Terms

MUST Pass a background check, drug screen and have a clean DMV record