Plumbing Service Manager: Lead Team & Growth

SeaTown Electric Plumbing Heating & Air; Seattle (WA); On-site; USD 150,000 - 155,000; Full time

Job summary

Seatown Electric Plumbing Heating and Air in Seattle seeks a Plumbing Service Manager to lead the Plumbing & Drain team, grow the residential service business, and deliver exceptional customer experiences.

This hands-on, people-focused leader will balance team development with operational excellence, uphold safety and quality standards, and use metrics to drive revenue and customer satisfaction. If you have a plumbing license and leadership in home services, we want to hear from you.

Qualifications

• 3+ years of experience in residential plumbing, drain service, or a related home-services environment.
• Proven leadership, supervisory, or management experience in plumbing or home services.
• Strong understanding of plumbing service and drain operations.

Responsibilities

• Lead, coach, and develop plumbing and drain service technicians and support team members.
• Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
• Establish clear expectations and hold the team accountable to safety, service, and performance standards.
• Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
• Support technicians with coaching, technical guidance, ride-alongs, training, and performance development.
• Help recruit, onboard, and retain talented plumbing professionals.
• Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
• Partner with leadership and other departments to improve processes and create a seamless customer experience.
• Resolve escalated customer concerns with professionalism and a solutions-focused approach.
• Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.

Skills

Leadership

Team development

Operational excellence

Customer experience

Team management

Performance metrics

Education

Plumbing license or trade certification

Job description

Seatown Electric Plumbing Heating and Air in Seattle seeks a Plumbing Service Manager to lead the Plumbing & Drain team, grow the residential service business, and deliver exceptional customer experiences.

This hands-on, people-focused leader will balance team development with operational excellence, uphold safety and quality standards, and use metrics to drive revenue and customer satisfaction. If you have a plumbing license and leadership in home services, we want to hear from you.