Plumbing and Drain Manager

SeaTown Electric Plumbing Heating & Air; Marysville (WA); On-site; USD 150,000 - 155,000; Full time

Job summary

Seatown Electric Plumbing Heating and Air is seeking a Plumbing Service Manager to lead the Plumbing & Drain team and grow a high-performing residential service business.

This hands-on, people-first leader will balance team development, operational excellence, customer satisfaction, and business performance, delivering exceptional service while guiding growth in Seattle and surrounding areas.

Qualifications

• 3+ years of experience in residential plumbing, drain service, or a related home-services environment.
• Previous leadership, supervisory, or management experience in plumbing or home services.
• Strong communication, organization, and problem-solving skills.
• Customer-first mindset balancing service quality with business results.
• Ability to use performance metrics and business data to drive decisions.
• Collaborative leadership style and passion for helping people succeed.
• Plumbing license or relevant trade certifications are a plus.

Responsibilities

• Lead, coach, and develop plumbing and drain service technicians and support team members.
• Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
• Establish clear expectations and hold the team accountable to safety, service, and performance standards.
• Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
• Support technicians with coaching, technical guidance, ride-alongs, training, and performance development.
• Help recruit, onboard, and retain talented plumbing professionals.
• Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
• Partner with leadership and other departments to improve processes and create a seamless customer experience.
• Resolve escalated customer concerns with professionalism and a solutions-focused approach.
• Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.

Skills

Leadership

Communication

Problem solving

Customer focus

Collaboration

Data-driven

Organization

Education

Plumbing license

Job description

Lead the team. Grow the business. Build what's next.

Are you an experienced plumbing leader who knows how to bring out the best in people, deliver exceptional customer experiences, and drive strong operational results? We're looking for a Plumbing Service Manager to lead the Plumbing & Drain team and play a key role in growing a high-performing residential service business.

This is an opportunity for a hands-on, people-focused leader who can balance team development, operational excellence, customer satisfaction, and business performance. You'll have the opportunity to make a meaningful impact while helping build a team and operation positioned for continued growth.

What You'll Do

• Lead, coach, and develop plumbing and drain service technicians and support team members.
• Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
• Establish clear expectations and hold the team accountable to safety, service, and performance standards.
• Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
• Support technicians with coaching, technical guidance, ride-alongs, training, and performance development.
• Help recruit, onboard, and retain talented plumbing professionals.
• Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
• Partner with leadership and other departments to improve processes and create a seamless customer experience.
• Resolve escalated customer concerns with professionalism and a solutions-focused approach.
• Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.

What You'll Bring

• 3+ years of experience in residential plumbing, drain service, or a related home-services environment.
• Previous leadership, supervisory, or management experience in plumbing or home services.
• Strong understanding of plumbing service and drain operations.
• A track record of developing teams and improving performance.
• Strong communication, organization, and problem-solving skills.
• A customer-first mindset with the ability to balance service quality and business results.
• Ability to use performance metrics and business data to make informed decisions.
• A collaborative leadership style and genuine interest in helping people succeed.
• Plumbing license or relevant trade certifications are a plus.

Why This Opportunity?

You'll join a growing organization where leadership, accountability, teamwork, and continuous improvement matter. We believe great results come from investing in great people—and this role gives you the opportunity to influence both.

If you're ready to take the next step in your plumbing leadership career and help build a team that customers and employees are proud to work with, We'll meet you.

Pay Range: $150,000 USD - $155,000 USD

About Seatown

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.