Plumbing Service Manager - Lead Ops & Growth

Cool Care Heating, Air, Plumbing & Refrigeration; Columbia (SC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Monthly performance bonuses

Medical insurance (75% employer paid)

Paid holidays

Paid time off (80 hours)

Company uniform

Job summary

Cool Care Heating, Air, Plumbing and Refrigeration in Columbia, SC, is seeking a Plumbing Service Manager to lead the plumbing service department and ensure efficient, profitable operations. You will oversee daily dispatch, customer relations, billing reviews, and training to keep the team aligned with company standards and growth goals.

A minimum of 3+ years in HVAC/plumbing management is required, along with strong communication and MS Office skills.

Qualifications

• 3+ years management experience in HVAC and/or plumbing.
• 3+ years experience in residential and commercial plumbing.
• Advanced customer service experience.
• Advanced communication skills.
• Experienced with Microsoft Word, Excel and Outlook.
• Organized with excellent follow-up skills.
• High school diploma or equivalent.
• Valid driver’s license with insurable driving record.

Responsibilities

• Manage the service operation of the plumbing department.
• Oversee daily dispatching and efficiency of plumbers.
• Maintain customer relations.
• Review billing and warranty claims.
• Communicate with other managers about warranty and installation needs.
• Ensure plumbers are properly trained.
• Oversee all aspects of plumbing service and ensure profitability and growth.

Skills

Management experience

HVAC knowledge

Plumbing experience

Customer service

Communication skills

MS Office

Organized

High school diploma

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cool Care Heating, Air, Plumbing and Refrigeration in Columbia, SC, is seeking a Plumbing Service Manager to lead the plumbing service department and ensure efficient, profitable operations. You will oversee daily dispatch, customer relations, billing reviews, and training to keep the team aligned with company standards and growth goals.

A minimum of 3+ years in HVAC/plumbing management is required, along with strong communication and MS Office skills.