Plumbing Service Manager

Cool Care Heating, Air, Plumbing & Refrigeration; Columbia (SC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Monthly performance bonuses

Medical insurance (75% employer paid)

Paid holidays

Paid time off (80 hours)

Company uniform

Job summary

Cool Care Heating, Air, Plumbing and Refrigeration in Columbia, SC, is seeking a Plumbing Service Manager to lead the plumbing service department and ensure efficient, profitable operations. You will oversee daily dispatch, customer relations, billing reviews, and training to keep the team aligned with company standards and growth goals.

A minimum of 3+ years in HVAC/plumbing management is required, along with strong communication and MS Office skills.

Qualifications

• 3+ years management experience in HVAC and/or plumbing.
• 3+ years experience in residential and commercial plumbing.
• Advanced customer service experience.
• Advanced communication skills.
• Experienced with Microsoft Word, Excel and Outlook.
• Organized with excellent follow-up skills.
• High school diploma or equivalent.
• Valid driver’s license with insurable driving record.

Responsibilities

• Manage the service operation of the plumbing department.
• Oversee daily dispatching and efficiency of plumbers.
• Maintain customer relations.
• Review billing and warranty claims.
• Communicate with other managers about warranty and installation needs.
• Ensure plumbers are properly trained.
• Oversee all aspects of plumbing service and ensure profitability and growth.

Skills

Management experience

HVAC knowledge

Plumbing experience

Customer service

Communication skills

MS Office

Organized

High school diploma

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cool Care Heating, Air, Plumbing and Refrigeration | Columbia, SC

We've proudly served homeowners and businesses throughout Columbia, SC, for more than 20 years. As a family-owned company, we are committed to delivering honest, dependable service while providing exceptional customer care.

We are currently looking for a Plumbing Service Manager to join our team! This position is responsible for the management and organization of the service plumbing department.

Position:

Plumbing Service Manager

Pay:

$30.00 - $40.00 per hour

Work Hours:

Monday Through Friday | 7:00AM - 5:00PM | Overtime as Needed

What We Provide

• Company vehicle and fuel card
• Competitive hourly wages with monthly performance bonuses
• Rinnai Authorized Dealer
• Ongoing training and career development opportunities
• Employee appreciation events
• Stable, year-round employment with no seasonal layoffs

Benefits

• Medical insurance - 75% employer paid
• Supplemental insurance options
• 6 Paid holidays
• 80 hours of paid time off
• Company uniform

What You'll Be Doing

• Managing the service operation of the plumbing department
• Overseeing the daily dispatching and efficiencies of the plumbers
• Customer relations
• Reviewing all billing and warranty claims
• Communication with other managers in respect to their warranty and installation needs
• Responsible for making sure all plumbers are properly trained
• Oversee all aspects of the plumbing service department and ensure its continued profitability and growth

What We're Looking For

• 3 + years management experience in HVAC and or plumbing or combination of education and experience
• 3 + years' experience in both resident and commercial plumbing desired
• Advanced customer service experience
• Advanced communication skills
• Experienced with Microsoft Word, Excel and Outlook
• Organized with excellent follow up skills
• High school diploma or equivalent
• Valid driver’s license and insurable driving record

Please do not call our office - Thank you

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