Plumbing Service Manager

Mr. Rooter® Plumbing; Royal Oak (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Free food & snacks

Job summary

Mr. Rooter Plumbing in Royal Oak, MI is seeking an experienced Plumbing Service Manager to lead our service team, drive performance, and deliver exceptional customer experiences. You will coach technicians, manage daily operations, and collaborate with leadership to align on goals and strategies.

Ideal candidates have 5+ years in the plumbing industry, proven management and sales leadership, and a passion for developing people while maintaining high service standards.

Qualifications

• 5+ years in the plumbing industry with leadership experience.
• Proven track record in management and sales leadership.
• Strong communication and coaching skills.
• Valid driver’s license with clean record.

Responsibilities

• Drive sales growth and profit margins to exceed targets.
• Coach technicians to improve sales, product knowledge, and customer service.
• Conduct ride-alongs to mentor team members in real time.
• Oversee day-to-day operations for efficient performance.
• Support technicians with on-site challenges and problem solving.
• Deliver ongoing training and development programs.
• Foster a positive, accountable work culture.
• Collaborate with leadership to maintain clear communication and alignment.

Skills

Leadership

Sales leadership

Communication

Coaching

Problem solving

ServiceTitan experience

Tools

ServiceTitan

Job description

Benefits:

• Competitive salary
• Free uniforms
• Free food & snacks

At Mr. Rooter Plumbing, we don’t just fix pipes—we build careers, serve our community with integrity, and take pride in doing things the right way. We’re looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences.

If you’re a natural leader who thrives on coaching others, hitting goals, and continuously improving—you may be exactly who we’re looking for.

Why Join Us?

• Be part of a well-established, respected brand
• Lead a team that values ethics, quality, and customer satisfaction
• Opportunity to grow your career and make a real impact
• Work in a supportive, team-first environment

What You’ll Do

• Driving sales growth and profit margins to meet and exceed targets
• Coaching technicians to improve sales skills, product knowledge, and customer service
• Conducting ride-alongs to mentor and develop team members in real time
• Managing day-to-day operations, ensuring efficient and effective team performance
• Supporting technicians with on-site challenges and problem-solving
• Delivering ongoing training and development programs
• Fostering a positive, motivating, and accountable work culture
• Collaborating closely with leadership to maintain clear communication and operational alignment

What Makes You a Great Fit

• 5+ years of experience in the plumbing industry
• Proven experience in management and sales leadership
• Strong communication, coaching, and interpersonal skills
• Highly motivated, goal-oriented, and results-driven
• Passion for helping others grow and succeed
• Experience with ServiceTitan (preferred)
• Valid driver’s license with a clean driving record

Who You Are

You’re a leader who leads by example. You don’t just manage—you inspire. You take pride in developing people, solving problems, and continuously improving both your team and the business.

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.