Plumbing Service Manager

Bonney Plumbing, Electrical, Heating and Air; Novato (CA); On-site; USD 125,000 - 200,000; Full time

Benefits offered by this job

Paid Medical for you and your family

Dental, and Vision plans for you and你的

Vacation Pay, Sick Pay, and HolidayPay

401k Retirement Plan with companymatch

Life insurance and accident insurance

Special Program Options: HRA & EAP

Referral Bonuses, Loan Program, and

Employee Discounts

Ongoing Training & Professional Dev

Fun company sponsored events with lots

Energetic, collaborative environment

Job summary

Bonney Plumbing, Electrical, Heating and Air in Novato, CA is seeking a dynamic Plumbing Service Manager to lead our Plumbing Department. You will oversee field operations, scheduling, and quality, ensuring projects are completed safely and to high standards.

You will coach plumbers, monitor KPIs, and collaborate with dispatch, sales, and customer service to optimize the customer experience. The role offers a generous pay range of 125000–200000 with bonus and benefits, plus ongoing training in a

Qualifications

• 5+ years of plumbing experience with leadership or supervisory responsibility.
• Strong knowledge of residential service plumbing.
• Proven ability to lead teams and improve performance through coaching.
• Solid understanding of plumbing codes, safety standards, and permitting processes.
• Strong customer service skills and ability to manage escalations.
• Comfortable using field service software (Service Titan), mobile apps, and reporting tools.

Responsibilities

• Lead and support plumbing service teams to meet performance, quality, and safety goals.
• Manage daily operations including scheduling, workflow, and job completion standards.
• Coach, train, and mentor plumbers and apprentices to improve skill and consistency.
• Monitor KPIs such as revenue, close rate, callbacks, and customer satisfaction.
• Ensure compliance with local codes, permit requirements, and company policies.
• Partner with dispatch, sales, and customer service to optimize the customer experience.
• Handle escalated customer concerns and ensure effective resolution.
• Conduct ride-alongs, performance reviews, and regular team meetings.
• Support hiring, onboarding, and retention of top plumbing talent.
• Maintain inventory, truck standards, and tool/equipment readiness.
• Promote a culture of accountability, professionalism, and continuous improvement.

Skills

Leadership

Residential plumbing knowledge

Coaching and team development

Codes and permitting

Customer service & escalations

Field service software (Service Titan)

Tools

Service Titan

Job description

We are seeking a dynamic and experienced Plumbing Service Manager to lead our Plumbing Department with enthusiasm and precision. In this role, you will oversee all aspects of construction operations, ensuring projects are completed safely, efficiently, and to the highest standards. Your leadership will drive collaboration across teams, manage resources effectively, and uphold quality.

Pay Range: $125,000 - $200,000 annually including bonus + commission.

All applicants must complete our Culture Index Survey: https://surveys.cultureindex.com/s/eudBwNO6MS/114639

What You'll Do

• Lead and support plumbing service teams to meet performance, quality, and safety goals.
• Manage daily operations including scheduling, workflow, and job completion standards.
• Coach, train, and mentor plumbers and apprentices to improve skill and consistency.
• Monitor KPIs such as revenue, close rate, callbacks, and customer satisfaction.
• Ensure compliance with local codes, permit requirements, and company policies.
• Partner with dispatch, sales, and customer service to optimize the customer experience.
• Handle escalated customer concerns and ensure effective resolution.
• Conduct ride-alongs, performance reviews, and regular team meetings.
• Support hiring, onboarding, and retention of top plumbing talent.
• Maintain inventory, truck standards, and tool/equipment readiness.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Perform other duties as needed to support business operations.

What We're Looking For

• 5+ years of plumbing experience, including leadership or supervisory responsibility.
• Strong knowledge of residential service plumbing.
• Proven ability to lead teams and improve performance through coaching.
• Solid understanding of plumbing codes, safety standards, and permitting processes.
• Strong customer service skills and ability to manage escalations.
• Comfortable using field service software (Service Titan), mobile apps, and reporting tools.

What We Offer

• *Paid Medical for you and your family*
• Dental, and Vision plans for you and your family
• Vacation Pay, Sick Pay, and Holiday Pay
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: HRA & EAP
• Referral Bonuses, Loan Program, and Employee Discounts
• Ongoing Training & Professional Development
• Fun company sponsored events with lots of giveaways
• Working in a energetic, collaborative, and fun environment