Plumbing Service Manager

Hire Right Recruiting; Monterey Park (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Weekly training

Paid training

Growth opportunities

Birthday pay

Uniforms provided

Company events

Job summary

Hire Right Recruiting in Greater Los Angeles, CA is seeking an experienced Plumbing Service Manager to lead the plumbing department. This hands-on leadership role manages a team of service plumbers, ensures high workmanship and customer care, and drives department performance.

The position is available immediately with a base salary of $75,000 - $115,000 per year and a department performance bonus on top of base pay.

Qualifications

• 3 to 5 years minimum of residential plumbing experience, including hands on service, repair, and drain work.
• Prior leadership experience as a service manager, dispatch manager, lead plumber, or field supervisor
• Strong knowledge of residential plumbing systems, water heaters, drains, and safe work practices
• Comfortable coaching plumbers on customer communication and options based selling
• Excellent communication and organizational skills with a customer first mindset
• Valid driver's license with a clean driving record
• Must pass a pre-employment background check and drug screen

Responsibilities

• Lead, schedule, and manage a team of residential service and drain plumbers
• Run daily dispatch and call flow so the board stays full and trucks stay productive
• Ride along, coach in the field, and hold plumbers to diagnostic and customer communication standards
• Own department performance including revenue, average ticket, conversion, and membership goals
• Handle escalated customer issues and protect the company reputation on every call
• Partner with HVAC, sales, and the call center on cross department handoffs and whole home opportunities
• Manage permits, inspections, and code compliance on work that requires them
• Track department KPIs, run daily huddles, and report performance to leadership

Skills

Leadership experience

Communication

Organizational skills

Customer service mindset

Driver's license

Safety and codes knowledge

Job description

Plumbing Service Manager

Department: Plumbing

Employment Type: Full Time

Location: Greater Los Angeles, CA

Reporting To: Operations Manager

Compensation: $75,000 - $115,000 / year

Description

A well established residential home services company in the greater Los Angeles area is looking for an experienced Plumbing Service Manager to lead their plumbing department. This is a hands on leadership role responsible for running a team of service plumbers, keeping the board full, and holding the department to a high standard of workmanship and customer care. The position is available immediately and includes a department performance bonus on top of base salary. If you have come up through the trade and are ready to run a plumbing department, this one is worth a look.

Key Responsibilities

• Lead, schedule, and manage a team of residential service and drain plumbers
• Run daily dispatch and call flow so the board stays full and trucks stay productive
• Ride along, coach in the field, and hold plumbers to diagnostic and customer communication standards
• Own department performance including revenue, average ticket, conversion, and membership goals
• Handle escalated customer issues and protect the company reputation on every call
• Partner with HVAC, sales, and the call center on cross department handoffs and whole home opportunities
• Manage permits, inspections, and code compliance on work that requires them
• Track department KPIs, run daily huddles, and report performance to leadership

Skills, Knowledge & Expertise

• 3 to 5 years minimum of residential plumbing experience, including hands on service, repair, and drain work
• Prior leadership experience as a service manager, dispatch manager, lead plumber, or field supervisor
• Strong knowledge of residential plumbing systems, water heaters, drains, and safe work practices
• Comfortable coaching plumbers on customer communication and options based selling
• Excellent communication and organizational skills with a customer first mindset
• Valid driver's license with a clean driving record
• Must pass a pre-employment background check and drug screen

Benefits

• Industry-leading pay rates
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Weekly training
• Paid training opportunities
• Growth and development training
• Birthday pay
• Company-supplied uniforms
• Company-wide events like picnics and outings
• And more!