Plumbing Service Manager

P3 Services; Humble (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Base salary: $90,000–$115,000

Annual performance bonus: 15%

Job summary

Power Plumbing Services in Humble, TX is seeking an experienced Plumbing Service Manager to lead, coach, train, and develop our Service Technicians. You will drive team performance, maintain exceptional customer service, and help the department achieve revenue and profitability goals.

The ideal candidate brings 2–3 years of leadership in plumbing, is a licensed Journeyman, and has strong KPI and CRM experience. This full-time role offers a competitive base salary and a 15% annual bonus.

Qualifications

• 2–3 years leadership experience in plumbing or field service.
• 5+ years residential & commercial plumbing experience.
• Licensed Journeyman plumber with strong service knowledge.
• Experience coaching, training, and developing technicians.
• Strong understanding of KPIs, revenue goals, and departmental performance.

Responsibilities

• Lead, coach, train, and develop Plumbing Service Technicians.
• Conduct weekly training on technical, communication, customer service, and sales skills.
• Hold weekly 1:1 meetings to review KPIs and performance.
• Monitor revenue, ticket averages, and gross margins to improve profitability.
• Coach technicians on presenting repair and replacement options to customers.
• Assist with field troubleshooting and closing jobs when needed.
• Ensure compliance with local plumbing codes and quality standards.

Skills

Leadership

Coaching

Communication

Sales & finance acumen

Customer focus

Decision making

Problem solving

Education

Journeyman plumbing license

Tools

ServiceTitan CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Plumbing Service Manager

Indirect Full Time Technician Humble, TX, US

3 days ago Requisition ID: 1711

We’re looking for a leader who is passionate about developing technicians, building a strong team, delivering outstanding customer experiences, and driving results.

Plumbing Service Manager

Power Plumbing Services - Humble, TX

• Base Salary:$90,000-$115,000, based on experience
• Annual Performance Bonus: 15%

Position Summary

At PowerPlumbing Services our mission is to build lasting relationships with our customers by providing first-class solutions, value, and professionalism.

We are seeking an experienced Plumbing Service Manager to lead, coach, train, and develop our Service Technicians. This position is responsible for driving team performance, maintaining exceptional customer service, improving operational efficiency, and helping the service department achieve its revenue and profitability goals.

Key Responsibilities

• Lead, coach, train, and develop Plumbing Service Technicians.
• Conduct weekly training focused on technical, communication, customer service, and sales skills.
• Hold weekly 1:1 meetings with technicians to review KPIs, goals, and performance.
• Monitor revenue, conversion rates, average tickets, memberships, lead turnover, productivity, and gross margins.
• Conduct technician ride-alongs and provide hands-on coaching and field support.
• Review service calls, job photos, invoices, and completed work to ensure quality and local plumbing code compliance.
• Coach technicians on presenting repair and replacement options to customers.
• Assist technicians in the field with troubleshooting and closing jobs when needed.
• Monitor daily workload, backlog, cancellations, and technician availability to maximize productivity.
• Manage technician PTO requests and on-call rotations.
• Ensure customer concerns are addressed promptly and professionally.
• Support technician recruiting, onboarding, training, and retention.
• Ensure company vehicles are properly maintained, clean, organized, and ready for service.
• Assist with price book updates and department level process improvements.
• Maintain accurate documentation and ensure technicians complete required paperwork on time.
• Create a positive, accountable work environment where employees can succeed and customers receive exceptional service.

Qualifications & Skills

• Minimum 2-3 years leadership experience, 5 years Residential & Commercial Plumbing experience
• Licensed Journeyman with strong service plumbing knowledge and technical skills
• Experienced in coaching, training, and developing service technicians.
• Strong understanding of KPIs, revenue goals, labor efficiency, and service department performance.
• Experience with ServiceTitan or a similar CRM/service management system preferred.
• Excellent verbal and written communication skills.
• Strong leadership, organization, and problem-solving abilities.
• Customer-focused with the ability to resolve concerns professionally.
• Comfortable working independently and making decisions in a fast-paced environment.
• Sales and financial acumen.
• Ability to build trust, motivate employees, and hold team members accountable.
• Experience with customer financing programs is a plus.