Plumbing Service Manager

Veteran Air - Air Conditioning, Electric, Generators, Plumbing & Drains; Fort Myers (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary $70k-$90k

Medical & Dental

Paid Vacation

401(k) Match

Profit Sharing

Career Growth

Job summary

Veteran Air is seeking an experienced Plumbing Service Manager to lead our plumbing service team, drive operational excellence, and deliver an exceptional customer experience. This role coaches technicians, improves department performance, and works toward revenue goals in a collaborative, safety-conscious culture.

The ideal candidate will have 5+ years in residential plumbing with 3+ years in leadership, strong customer service, and proficiency with service management tools like ServiceTitan.

Qualifications

• 5+ years of residential plumbing experience.
• 3+ years in plumbing leadership or management.
• Experience with service management software (ServiceTitan preferred).
• Strong customer service and teamwork skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, coach, and develop plumbing technicians.
• Drive department performance, profitability, and customer satisfaction.
• Monitor KPIs and implement strategies to achieve growth goals.
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations.
• Resolve escalated customer concerns professionally and effectively.
• Conduct regular training, coaching, and team meetings.
• Promote safety, accountability, and Veteran Air's core values.

Skills

Leadership

Customer service

Communication

Problem solving

Performance metrics

ServiceTitan familiarity

Tools

ServiceTitan

Job description

Position Summary

Veteran Air is seeking an experienced

Position Summary

Veteran Air is seeking an experienced Plumbing Service Manager to lead our plumbing service team, drive operational excellence, and deliver an exceptional customer experience. This role is responsible for coaching technicians, improving department performance, achieving revenue goals, and fostering a culture of accountability, safety, and teamwork.

Key Responsibilities

• Lead, coach, and develop plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• Monitor KPIs and implement strategies to achieve growth goals
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations
• Resolve escalated customer concerns professionally and effectively
• Conduct regular training, coaching, and team meetings
• Promote safety, accountability, and Veteran Air's core values

Qualifications

• 5+ years of residential plumbing experience
• 3+ years of plumbing leadership or management experience
• Strong customer service and team-building skills
• Experience managing performance metrics and department goals
• Proficient with service management software (ServiceTitan preferred)
• Excellent communication and problem-solving abilities

Benefits

• Competitive Salary: $70,000 - $90,000
• Medical, Dental, Vision & Life Insurance
• Paid Vacation & Holidays
• 401(k) with Company Match
• Profit Sharing
• Career Growth Opportunities

Join Veteran Air and help build a best-in-class plumbing service team while delivering exceptional service to our customers.