Plumbing Service Manager

The Contractor Consultants; Everett (WA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Savings Program (emx

Weekly Pay

Performance Bonus

Job summary

Apollo Plumbing and Rooter is seeking a Service Manager to lead Field Operations and drive technical excellence in Everett, WA. The role oversees the service department, mentors technicians, and works with leadership to improve profitability.

The ideal candidate will have 3+ years of leadership within plumbing or field service, a valid driver’s license, and strong proficiency with MS Office. Competitive salary with performance bonuses and comprehensive benefits accompany this position.

Qualifications

• High School Diploma or GED equivalent.
• Valid Driver's License required for frequent field travel and technician ride-alongs.
• Strong baseline proficiency in technical code requirements and basic industry-related financial metrics.
• Minimum of 3 years of leadership experience specifically within plumbing or field service management.
• Advanced proficiency in utilizing standard business software, including the Microsoft Office Suite.
• Demonstrated success in resolving customer issues and cultivating long-term client retention programs.

Responsibilities

• Enforce adherence to company SOPs, quality workmanship, documentation protocols, and customer service expectations.
• Coach and develop technicians through field ride-alongs and continuous feedback to maximize service performance.
• Resolve real-time technical, operational, and customer service issues on-site to minimize job-site downtime.
• Review vehicle callbacks, equipment warranties, and customer recalls to establish strategic quality control training.
• Partner with the dispatch and call center teams to coordinate efficient scheduling and maximize workforce productivity.
• Maintain an ironclad safety culture by ensuring all field activities strictly comply with OSHA standards.
• Champion a high-performance culture rooted in our core values of Devotion, Focus, and Respect.

Skills

Leadership experience

Operations management

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Service Manager – Lead Field Operations and Drive Technical Excellence at Apollo Plumbing and Rooter

Job Overview

• Company: Apollo Plumbing and Rooter
• Salary/Pay Rate: $95,000 to $120,000 per year plus Performance Based Bonus
• Location: Everett, Washington
• Job/Employment Type: Full Time
• Project Scope: Field Operations
• Mandatory Licences & Certifications: Valid Driver's License

The Opportunity

You will serve as a foundational field leader, balancing accountability with supportive mentorship to elevate our service department. This role gives you the autonomy to manage team dynamics, refine technical workflows, and directly influence overall company profitability. You will work closely with a dedicated leadership team that values continuous improvement, safety, and your individual contribution to our collaborative culture.

How You Will Make An Impact

• Enforce adherence to company SOPs, quality workmanship, documentation protocols, and customer service expectations.
• Coach and develop technicians through field ride-alongs and continuous feedback to maximize service performance.
• Resolve real-time technical, operational, and customer service issues on-site to minimize job-site downtime.
• Review vehicle callbacks, equipment warranties, and customer recalls to establish strategic quality control training.
• Partner with the dispatch and call center teams to coordinate efficient scheduling and maximize workforce productivity.
• Maintain an ironclad safety culture by ensuring all field activities strictly comply with OSHA standards.
• Champion a high-performance culture rooted in our core values of Devotion, Focus, and Respect.

Required Qualifications & Experience

• High School Diploma or GED equivalent.
• Valid Driver's License required for frequent field travel and technician ride-alongs.
• Strong baseline proficiency in technical code requirements and basic industry-related financial metrics.

Preferred Qualifications & Experience

• Minimum of 3 years of leadership experience specifically within plumbing or field service management.
• Advanced proficiency in utilizing standard business software, including the Microsoft Office Suite.
• Demonstrated success in resolving customer issues and cultivating long-term client retention programs.

Compensation & Benefits

• Competitive annual salary complemented by performance-based bonus structures.
• Comprehensive balance of office administration and active field leadership responsibilities.
• Access to ongoing leadership development and internal professional advancement opportunities.
• 401(k) Retirement Savings Program (with employer matching), Weekly Pay
• Cycle, Referral Bonus Program, Project Completion
• Performance Bonuses (up to 30k+ possibility)

About Us

Apollo Plumbing and Rooter has proudly served the Snohomish and North King County areas with professional plumbing and drain cleaning services since 2005. Our team is comprised of some of the best service and drain professionals in the industry, operating with a culture built on teamwork and personal accountability.

Apollo Plumbing and Rooter is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.