Field Operations Leader - Plumbing Services

The Contractor Consultants; Everett (WA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Savings Program (emx

Weekly Pay

Performance Bonus

Job summary

Apollo Plumbing and Rooter is seeking a Service Manager to lead Field Operations and drive technical excellence in Everett, WA. The role oversees the service department, mentors technicians, and works with leadership to improve profitability.

The ideal candidate will have 3+ years of leadership within plumbing or field service, a valid driver’s license, and strong proficiency with MS Office. Competitive salary with performance bonuses and comprehensive benefits accompany this position.

Qualifications

• High School Diploma or GED equivalent.
• Valid Driver's License required for frequent field travel and technician ride-alongs.
• Strong baseline proficiency in technical code requirements and basic industry-related financial metrics.
• Minimum of 3 years of leadership experience specifically within plumbing or field service management.
• Advanced proficiency in utilizing standard business software, including the Microsoft Office Suite.
• Demonstrated success in resolving customer issues and cultivating long-term client retention programs.

Responsibilities

• Enforce adherence to company SOPs, quality workmanship, documentation protocols, and customer service expectations.
• Coach and develop technicians through field ride-alongs and continuous feedback to maximize service performance.
• Resolve real-time technical, operational, and customer service issues on-site to minimize job-site downtime.
• Review vehicle callbacks, equipment warranties, and customer recalls to establish strategic quality control training.
• Partner with the dispatch and call center teams to coordinate efficient scheduling and maximize workforce productivity.
• Maintain an ironclad safety culture by ensuring all field activities strictly comply with OSHA standards.
• Champion a high-performance culture rooted in our core values of Devotion, Focus, and Respect.

Skills

Leadership experience

Operations management

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Apollo Plumbing and Rooter is seeking a Service Manager to lead Field Operations and drive technical excellence in Everett, WA. The role oversees the service department, mentors technicians, and works with leadership to improve profitability.

The ideal candidate will have 3+ years of leadership within plumbing or field service, a valid driver’s license, and strong proficiency with MS Office. Competitive salary with performance bonuses and comprehensive benefits accompany this position.