Office Manager (Copy)

The Contractor Consultants; Everett (WA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Full-time onsite stability

Leadership support

Job summary

Apollo Plumbing and Rooter is seeking an Office Manager to lead our administrative operations and cultivate workplace excellence at our Everett headquarters. You will coach staff, enforce processes, and shape a culture of accountability that drives productivity and exceptional service.

This full‑time onsite role offers growth and impact in a dynamic field services environment. You will refine office systems, monitor KPIs, and collaborate with dispatch and field teams to ensure smooth daily

Qualifications

• Minimum requirement is a High School Diploma or GED.
• Proven leadership capability and accountability.
• Strong professional communication and organization skills.

Responsibilities

• Lead and coach the administrative team to maintain high performance.
• Establish and optimize internal workflows for daily operations.
• Monitor productivity metrics to sustain customer service standards.
• Foster accountability and cross‑functional collaboration across departments.
• Coordinate with dispatch and field operations for seamless communication.
• Resolve escalated inquiries to protect the company’s reputation.
• Oversee office administration, documents, and facilities.

Skills

Leadership

Communication

Office management

Education

High School Diploma or GED

Tools

Office management software

Job description

Office Manager – Direct Administrative Operations and Cultivate Workplace Excellence at Apollo Plumbing and Rooter

Job Overview

• Company: Apollo Plumbing and Rooter
• Salary/Pay Rate: $32 to $40 per hour plus Performance Based Bonus
• Location: Everett, Washington
• Job/Employment Type: Full Time
• Project Scope: Administrative Operations
• Mandatory Licenses & Certifications: None specified

The Opportunity

You will serve as the central operational leader of our headquarters, guiding our administrative team and refining office systems to support rapid field operations. This role gives you the hands‑on authority to coach staff, enforce processes, and directly shape a culture built on high accountability and customer excellence. You will thrive in a high-impact position where your leadership directly influences daily productivity and long-term organizational success.

How You Will Make An Impact

• Lead, mentor, and coach administrative team members to foster continuous growth and high performance.
• Establish, enforce, and optimize internal operational workflows to streamline daily administrative functions.
• Monitor team productivity metrics and operational KPIs to maintain exceptional customer service standards.
• Drive a culture of proactive accountability, collaboration, and continuous operational improvement.
• Partner with department leaders, dispatch, and field operations to ensure seamless cross‑functional communication.
• Resolve escalated customer service inquiries promptly, maintaining company reputation and client trust.
• Oversee office administration, documentation control, and daily facility operations.

Required Qualifications & Experience

• High School Diploma or GED equivalent.
• Proven leadership capability with a strong track record of managing people, enforcing processes, and driving accountability.
• Professional communication skills and proficiency with standard office management and administrative systems.

Preferred Qualifications & Experience

• Minimum of 5 years of related office management or operational leadership experience.
• Demonstrated experience in high-volume customer service environments or field services operations.
• Prior experience implementing process improvements and system-wide administrative efficiencies.

Compensation & Benefits

• Competitive hourly compensation with performance-based bonus opportunities.
• Full-time, onsite stability in a collaborative and growth-oriented work environment.
• Access to leadership support and opportunities to drive meaningful operational change.

About Us

Apollo Plumbing and Rooter has proudly served the Snohomish and North King County areas with professional plumbing and drain cleaning services since 2005. Our team is comprised of dedicated professionals committed to operational excellence, continuous improvement, and our core values of Devotion, Focus, Positive Attitude, Empathy, and Respect.

Apollo Plumbing and Rooter is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors.