Plumbing Manager

Raptor-Rooter-; Spokane Valley (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Employee assistance program

401k with 3% matching

PTO after 6 months

Corporate discount at local fitness

Job summary

Raptor Rooter & Plumbing in Spokane Valley, WA is seeking a full-time Plumbing Manager to lead our team of plumbers and drive service excellence. You’ll be responsible for guiding technicians, mentors, and CSRs while maintaining a culture of strong customer service and operational efficiency.

We offer a competitive compensation package with a salary range of $90,000–$130,000 per year, plus benefits including health, dental, and vision insurance, 401k with matching, PTO after 6 months, and growth

Qualifications

• 5+ years of experience as a service plumber required.
• 2+ years of management experience required.
• 2+ years of business school education preferred.
• PL02 certification required; PL01 preferred.
• Ability to identify training needs and develop training programs.
• Ability to set standards and conduct performance reviews.
• Ability to meet revenue targets and identify new streams of income.
• Ability to handle customer complaints professionally.
• Valid driver’s license required.

Responsibilities

• Provide ongoing support to service technicians, helpers, and CSRs.
• Address technical inquiries and resolve operational challenges.
• Conduct monthly field-based training and weekly sales and technical training.
• Provide performance coaching and monitor KPIs for improvement.
• Work with the business manager on equipment procurement and policy development.
• Review ServiceTitan data and invoices to ensure pricing accuracy.
• Mentor and develop the team’s professional growth.
• Collaborate to maintain consistent service delivery.

Skills

Leadership

Communication

Training development

Customer service

Team management

Problem solving

Proactive

Education

Business school education

High school diploma

PL02 certification

PL01 certification (preferred)

Tools

ServiceTitan

Job description

Raptor Rooter & Plumbing, a reputable service provider in Spokane Valley, WA, seeks a dedicated full-time Plumbing Manager to lead our team of plumbers. This is an exceptional opportunity for a motivated professional to advance their career within a growing organization and lead our excellent team of plumbers.

You’ll earn $90,000 - $130,000/year and receive these benefits:

• Health, dental, and vision insurance
• Employee assistance program
• 401k with 3% matching
• PTO (after 6 months)
• Corporate discount at local fitness center
• Employee education program that covers classes and licensing fees for certain licenses
• Consistent schedule
• Options for growth within the company

WHAT YOU'LL DO

This is a full-time Plumbing Manager position. We have a 24/7 emergency service line, and you’ll need to be available by phone until 10:00 pm on weekends.

As the Plumbing Manager, you’ll provide ongoing support to service technicians, helpers, and customer service reps by addressing technical inquiries and resolving operational challenges to ensure efficient service delivery. You’ll take a proactive approach to team development by conducting monthly field-based training and weekly sales and technical training. You’ll manage performance by offering constructive feedback on service-related matters and regularly monitoring key performance indicators to guide targeted coaching efforts.

You’ll work closely with the business manager to identify necessary equipment, manage procurement processes, and help shape strong company policies and procedures. On the administrative side, you’ll review ServiceTitan data and invoices to ensure pricing accuracy, identify discrepancies, and look for opportunities to enhance services. A key part of your role will be the professional development of your team (technicians and CSRs), and you’ll take pride in mentoring and supporting their growth.

WHAT WE DO

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you’re looking to join a stand-up team where you feel appreciated for your efforts, look no further!

PLUMBING MANAGER QUALIFICATIONS

• 5+ years of experience as a service plumber
• 2+ years of management experience
• 2+ years of business school education
• PL02 certification
• Ability to identify training needs and develop training programs
• Ability to set standards and conduct performance reviews
• Ability to meet revenue targets and identify new streams of income
• Ability to professionally handle customer complaints
• ServiceTitan proficiency
• Valid driver's license
• High school degree or equivalent
• Excellent leadership and interpersonal skills
• Reliable, persistent, and a self-starter mentality
• Willingness to learn more

PL01 certification or a journeyman license would be preferred. If you’re seeking a leadership opportunity to guide our team of plumbers, join us!

Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.