Plumbing Service Coordinator & Dispatcher

Stemmle Plumbing Repair Inc; Richmond (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match after one 
+

Paid Time Off (Vacation, Holidays)

Supportive, family-oriented culture

Job summary

Stemmle Plumbing Repair Inc. is seeking an organized Office Administrator/Dispatcher to coordinate daily service calls and support field technicians in Richmond, VA. You will manage administrative tasks, maintain the service schedule, and ensure excellent customer experiences.

The role requires 1–3 years in related roles, strong communication, and proficiency with MS Office and dispatching software. A high school diploma is required, with an associate's degree preferred; a team-oriented,

Qualifications

• Must have high school diploma or GED; associate degree preferred.
• 1–3 years in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficient with MS Office and dispatching software; Paycom HRIS experience valued.

Responsibilities

• Answer and route incoming calls professionally.
• Schedule, assign, and dispatch service calls to technicians by location and workload.
• Maintain daily service schedule and job status in the system.

Skills

Organizational skills

Multitasking

Communication

Customer service

Punctuality

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Office

Dispatching software

Paycom HRIS

Job description

Stemmle Plumbing Repair Inc. is seeking an organized Office Administrator/Dispatcher to coordinate daily service calls and support field technicians in Richmond, VA. You will manage administrative tasks, maintain the service schedule, and ensure excellent customer experiences.

The role requires 1–3 years in related roles, strong communication, and proficiency with MS Office and dispatching software. A high school diploma is required, with an associate's degree preferred; a team-oriented,